Product Specialist
About the role
The Product Specialist plays a critical role in the customer journey, delivering implementation, training, and professional services that drive adoption and measurable value from SmartPM.
This position bridges the gap between technical expertise in project controls and client success enablement, ensuring that customers effectively implement SmartPM, integrate it into their workflows, and leverage its analytics for proactive project management.
The ideal candidate combines deep construction scheduling or project controls experience with strong communication, client management, and analytical skills.
Responsibilities
Lead customer onboarding and configuration of the SmartPM platform, ensuring seamless implementation aligned with client objectives.
Collaborate with customer Subject Matter Experts (SMEs) to integrate SmartPM into existing processes and Standard Operating Procedures (SOPs).
Deliver tailored implementation plans, timelines, and training schedules that set customers up for long-term success.
Conduct virtual and on-site training sessions for all user levels—from project schedulers to executive sponsors.
Develop and deliver training materials, best practices, and product demonstrations to ensure user confidence and adoption.
Partner with Customer Success Managers to monitor training impact, adoption trends, and areas for continued education.
Perform and oversee analytical deliverables such as project schedule assessments, delay analyses, and schedule performance reviews using SmartPM.
Translate analytical findings into actionable insights, helping customers identify risks, improve predictability, and enhance project outcomes.
Deliver professional presentations and reports to executive and project-level stakeholders.
Serve as a trusted advisor, ensuring customers understand and achieve the full value of SmartPM.
Support CSMs and Account Executives with renewal and expansion initiatives by demonstrating measurable ROI and performance improvements.
Proactively identify risks and adoption challenges, collaborating across teams to implement solutions that improve retention and satisfaction.
Work closely with Customer Success, Sales, and Product teams to deliver exceptional customer experiences and provide insights to influence product enhancements.
Contribute to refining implementation and training methodologies that improve scalability, efficiency, and client outcomes.
Maintain up-to-date product expertise and industry knowledge to deliver the highest level of service to clients.
Qualifications
Required proven expertise with tools such as Primavera P6 and Microsoft Project
Must have a strong understanding of construction scheduling methodologies, project controls, and earned value management.
Must be willing to travel to customer sites.
Bachelor’s degree in Construction Management, Engineering, or related field.
5+ years of experience in construction project controls, scheduling, or forensic delay analysis, with at least 3+ years in a customer-facing or implementation role.
Exceptional communication and presentation skills, capable of engaging both technical and executive audiences.
Demonstrated ability to manage multiple projects, prioritize effectively, and deliver on deadlines.
Experience mentoring teams and collaborating cross-functionally in a SaaS or technology-enabled services environment.
Certifications such as PMP, PSP, or CCP are highly desirable.
SmartPM experience a strong plus.