Product Specialist 3

Contract Duration: 1 year, possible extension. Location: Plano, TX. Work Arrangement: Onsite. Pay Range: $40 - $43 per hour.

About the role

The Product Specialist serves as a subject matter expert for Samsung Dacor Home Appliance products throughout the product lifecycle. This role is responsible for reviewing and developing technical content, supporting service and training documentation, maintaining product knowledge, and ensuring service information is available and accurate within STG. The Product Specialist also provides technical guidance and supports product quality, go-to-market initiatives, and customer objectives.

Responsibilities

• Analyze current STG status to determine the extent of missing content for Dacor.
• Identify models missing from STG.
• Review content types including Error Codes, Service Guides, Exploded Views, Wire Diagrams, and related documentation.
• Collaborate with the PI Team to add missing models to STG.
• Prioritize models with high service demand and warranty volume.
• Review Service and Training Manuals.
• Create content for new models prior to launch.
• Develop, prepare, and review technical reports and technical documents.
• Create and maintain test procedures, user guides, installation manuals, and maintenance manuals.
• Review service content and recommend improvements to enhance service expertise.
• Maintain a high level of technical knowledge across Samsung Dacor Home Appliance and Electronic Products.
• Support Sales, Product, and Customer Care departments with product expertise.
• Demonstrate the value of product technology to advance customer objectives.
• Provide technical advice and thought leadership regarding complex products.
• Analyze industry, competition, and market information to communicate solution value.
• Recommend product and service configurations to support system design and integration.
• Support the development and execution of company-wide go-to-market plans.
• Ensure product quality expectations are clearly defined across teams.

Required Skills

• Technical documentation development and review.
• Service content creation and maintenance.
• Product knowledge in Home Appliances and Consumer Electronics.
• Understanding of Error Codes, Service Guides, Exploded Views, and Wire Diagrams.
• Knowledge of production processes and quality control methods.
• Strong verbal and written communication skills.
• Problem-solving abilities.
• Attention to detail.
• Strong interpersonal skills.
• Ability to work independently.
• Effective time management skills.
• Knowledge of strategic planning and resource allocation.
• Understanding of production methods and manufacturing processes.
• Knowledge of techniques used to maximize effective manufacturing and distribution.

Education & Experience

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering or related