Product Services Analyst

About the role

The ideal candidate will sit in our Philadelphia, PA office. Other Chubb locations may be considered.

Responsibilities

• Work with the Product Services Managers and Business units to assist in maintaining forms, rules, and rating plans in compliance with regulatory requirements and meeting the business needs.
• Complete product analysis and assist with providing detailed business requirements for rating and policy issuance systems.
• Partner with Business Units and IT to ensure accurate and timely implementation of business requirements.
• Support Commercial Lines Drafting Portal Requests by performing triage, analysis, and research on individual requests to ensure accurate data; and implement forms in the appropriate policy administration system.
• Aid in developing and coordinating rating methodology, business rules, and rate/rule/form explanatory memoranda that adequately support the business intent of the filing and secure all necessary internal approvals.
• Prepare and submit filings for entry into SERFF; track and respond to product objections.
• Provide 2nd Level Support with the appropriate sense of urgency for Chubb Commercial Lines Insurance and field staff to resolve issues reported to the helpdesk and respond to inquiries concerning the support of products and filings.
• Research and analyze industry and competitor data as requested by the Business Units.
• Participate in and support regulatory compliance activities including audits of business units, Market Conduct Examinations.
• Analyze regulatory and legislative changes and propose action as needed.
• Develop and circulate advisory bulletins as appropriate.
• Monitor Reference Organization (ISO) changes and communicate as appropriate to ensure compliance.

Qualifications

• Education and Experience: Associate’s/Bachelor’s degree or equivalent industry experience
• Experience in Property & Casualty products, product management or regulatory compliance a plus
• Commercial or Financial Lines knowledge/experience a plus but will train
• General Skills: Strong analytical, organizational and project management skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Word and Excel
• Excellent written and oral communications skills
• Demonstrates strong attention to detail
• Commitment to project ownership, accuracy and completion on a timely basis
• General knowledge of Commercial Lines insurance products, policy language and coverages
• Strong organizational and project management skills
• Computer proficient in using Word, Excel, Adobe Pro
• Experience in documenting business requirements a plus
• Ability to manage multiple projects, prioritize competing priorities and address business customer requests in a fast paced environment
• Knowledge of SERFF a plus

Personal Qualities

• Strong desire to be responsive to customer needs
• Self-motivated with a strong work ethic
• Energetic, enthusiastic and maintains a positive attitude
• Adaptive to changing environments