Product Service Engineer
About the role
Carrier Transicold is seeking a self-motivated Service Engineer who takes ownership of technical issues and projects from initial investigation through resolution. This role provides advanced technical support for transport refrigeration products and related systems, working closely with dealers, field technicians, engineering, manufacturing, and quality teams.
Responsibilities
- Provide advanced technical support for dealer and field-reported issues related to transport refrigeration products, controls, and associated systems.
- Lead technical investigations, analyze test and field data, identify root cause, and coordinate corrective actions.
- Own assigned projects and support cases by driving progress, setting priorities, and following through to closure.
- Work directly with dealers, technicians, engineering, manufacturing, and quality teams to develop practical solutions and improve product performance.
- Create and maintain technical documentation including service bulletins, manuals, work instructions, and knowledge base content.
- Support field evaluation units, training events, and service readiness activities for new and existing products.
Qualifications
- Bachelor’s degree or 5+ years of experience in engineering, engineering technology, HVAC/R, diesel, automotive, refrigeration, or a technical field.
- 3+ years of experience in service engineering, technical support, field service, product support, or advanced troubleshooting.
- 3+ years of working knowledge of electrical and mechanical systems.
- Willing and able to travel up to 10% of the year, domestic and international.
- Willing and able to work on-call on a rotating basis (approximately once per month) to respond to urgent or emergency operational needs.
Preferred Qualifications
- Language Proficiency: Fluent in Spanish (written and verbal).
- Valid driver’s license for field visits, approximately once per quarter.
- Proficiency with Microsoft Office applications.
- Experience with Salesforce or other case management systems.
- Experience in creating technical documentation, interpreting schematics and diagnostic data, and supporting continuous improvement initiatives.
- Strong working knowledge of refrigeration systems.
- Demonstrated ability to work independently, manage multiple priorities, and take ownership of projects and issue resolution.
- Ability to interpret schematics, diagnostic data, and test results to identify root cause and recommend corrective action.
- Strong written and verbal communication skills in English, including the ability to support remote technicians and communicate effectively with dealers and internal teams.
- Ability to manage multiple priorities and work effectively both independently and in a cross-functional team environment to solve problems and improve processes.
Pay and Benefits
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation: This position may be entitled to short-term cash incentives, subject to plan requirements.
Benefits: Employees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits: Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here.
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The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process: Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.