Product Service Specialist

Job Duties

• Receives orders for replacement parts via telephone/e-mails/fax and mail
• Verifies all information is correct before entering into the computer system
• Enters orders into the AS400 computer system
• Provides technical support
• Must be able to diagnose problems & assist customers with any type of complaint
• Be able to explain warranty information for customers
• Affixes return shipping labels to the repair department
• Cheks parts orders for cover availability
• Issues return authorizations to customers when product has to be returned to the factory
• Coordinates returns with the traffic department to arrange pickup and return
• Provides diagrams, photos and any additional information needed to service the product
• Answers Switch Board Calls
• Provides a weekly shop order invoice list
• Communicates to customers of any problems or delays with the parts request
• Works with plant personnel to make sure parts are shipped out within the allowed time frame
• Notifies Supervisor of any recurring problems
• Responsible for supplier charge backs
• Affords assistance to customers in every way
• Makes sure Customers are completely satisfied
• Performs other duties as required by the supervisor