Product & Services Specialist

Position Purpose

Customer facing StoneX Hedge product and services who knows every aspect of the product and how it functions, so they can implement, train, and assist customers, insuring they have a positive experience utilizing the product. First point of contact for StoneX Hedge clients.

Responsibilities

• Assist Brokers in demonstrating the value of StoneX Hedge to their customers
• Obtain Sign-Up paperwork from VP of Sales, verify it is complete, pass along to DG-Risk, DGTradePlatformSupport and StoneX Hedge Dev Team
• Route non-StoneX FCM set-up paperwork to appropriate FCM contact so those orders may be routed in the proper account
• Follow up with above mentioned groups to insure everything is approved and set up in a timely matter
• On-board the customer's Locations/Commodities and Traders in StoneX Hedge
• Schedule time with customer to on-board & train Hedge Admin's on all aspects of product
• Provide additional training to entire customer's staff if needed
• Assist customers with all questions and provide trouble-shooting help and guidance
• Monitor customer volume and follow-up on low usage customers to find ways to help them increase the use of the product to help in their day-to-day business functions
• Obtain customer enhancement requests or system issues and enter into Hub Spot and notify Lead Product & Service Specialist
• Test new features prior to release to thoroughly understand function and report possible issues
• Regression test primary functions of application prior to a release to ensure no major components have been adversely affected
• Create documentation around new features to best explain to customers the feature and benefits
• Assist customers in setting up and utilizing API web-hook integration of their StoneHedge Bids into their website and/or mobile app
• Assist customers in setting up and utilizing ERP integration into StoneX Hedge
• Assist customer's in setting up and provide customer support of future StoneX Hedge white label mobile app
• Assist customers in balancing their Long & Short Positions when they make a mistake or to troubleshoot an issue
• Assist customers and development team in setting ERP integrations with StoneX Hedge and conduct testing with customer
• Rotate schedule with other Product & Services Specialist to take after-hours calls (these are minimal & infrequent)
• Occasionally attend major trade shows that product users attend

Qualifications

• Basic knowledge of Agriculture
• Experience with trading applications, websites, and mobile applications desired
• Experience and desire in training and teaching customers
• Solid math background
• Ag Customer Service experience with ability to troubleshoot desired
• Experience on-boarding customers on web applications desired
• Must be outgoing and have excellent phone and communications skills
• Experience in Microsoft Office & Google
• Willing to travel if needed to meet customers onsite or at trade shows (very infrequent)
• Associate's degree desired

Physical Requirements / Working Conditions

• 4 days per week in office, 1 day per week remote
• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Dynamic, time-sensitive environment

Pay

Hiring Salary Range $60,000 - $85,000. Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data. Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.