Product and Service Specialist

Benefits

• 401(k) Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave

What You'll Do

• Coverage site reviews to confirm scope, site conditions, and measurements.
• Create accurate material lists for upcoming projects.
• Support project drawings by working with our virtual drafting assistant — reviewing 2D drawings for scope changes, confirming framing meets code, and verifying each drawing matches the contractual agreement.
• Cook with vendors on availability, pricing, and lead times.
• Handle a significant portion of material ordering.
• Manage service calls when a customer has an issue with an installed product — diagnosing, coordinating the fix, and following through to resolution.
• Aid in new product implementation and rollout.
• Follow and help uphold company policies and procedures, including Trex board bending, material list creation, and drawing confirmations.

How You'll Be Measured (KPIs)

• Service call completion
• Material list creation (accuracy and turnaround)
• Drawing completion

Qualifications & Skills

• Strong attention to detail and organizational skills; comfortable owning multiple projects at once.
• Ability to read and interpret construction drawings and contractual scope; basic understanding of framing and building code a plus.
• Familiarity with decking and building materials (experience with Trex or similar composite products is a plus).
• Comfortable coordinating with vendors and negotiating lead times.
• Clear communicator, especially when resolving customer service issues.
• Reliable, self-directed, and able to work both independently and closely with the Product and Service Manager.
• Willingness to conduct job site visits as needed.
• Construction, estimating, or building-materials experience preferred; strong candidates who can learn quickly will be considered.