Product Service Engineer

Support deliverable execution for New Product Introduction and Continuous Product Improvement processes for Technologies offerings. As a key contributor, you will have a significant impact on overall product quality and customer experience for Terrain technologies. This role involves providing support and service engineering services, which include product validation, investigating, troubleshooting, and diagnosing application and technical problems, with an emphasis on project management and internal and external relations.

Responsibilities

• Create documentation for New Product Introduction (NPI) projects.
• Validate form, fit, and function of newly developed products.
• Evaluate defects in production products as part of Continuous Product Improvement.
• Provide advanced support for internal and external customers by triaging escalations to restore customer production systems.
• Collaborate with a global team, reporting to the work director, within a team of 25 people.

Qualifications

• 3-4 years of experience in NPI and CPI processes.
• Bachelor's Degree in Computer Science, Mining Engineering, or Mechanical Engineering. An Associate’s degree with more years of relevant experience is acceptable. A Master’s degree may be overqualified.
• Project management experience.
• Experience supporting technology in an industrial or production environment.
• Experience utilizing Azure, Linux, SQL Server, TCP/IP networking.
• Familiarity with schematics.
• Product Support experience; field experience is a plus, and mining experience will set you apart.
• Knowledge of data gathering and analysis tools, techniques, and processes.
• Comparable background roles include Product Service Consultant or Product Service Engineer.

Skills

• Customer focus, problem solving, technical excellence.
• Effective communication skills.
• Problem-solving abilities.
• Relationship management techniques.
• Commitment to service excellence.
• Consulting knowledge and customer focus.

Pay

The typical base pay for this role across the U.S. is $43.00 - $45.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law.

Benefits

• Medical, dental, and vision benefits.
• Health savings accounts with qualified medical plan enrollment.
• 10 paid days off, 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accident insurance, critical illness insurance, hospital indemnity insurance.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.