Product Quality Customer Survey Specialist

About the role

Stellantis is seeking a highly analytical and customer-focused Product Quality Customer Survey Specialist to drive the collection, analysis, and strategic use of customer satisfaction data across global vehicle programs. This role plays a critical part in translating the voice of the customer into actionable insights, enabling product quality improvements, supporting target setting, and influencing engineering, manufacturing, and business decisions across the organization.

Responsibilities

• Customer Survey Management & Analysis
  • Lead the strategy and execution of global product quality surveys for customers and suppliers.
  • Analyze customer satisfaction survey data to identify key concerns, strengths, and competitive positioning.
  • Develop and present dashboards, reports, and visual insights to senior leadership and key stakeholders.
  • Ensure data accuracy, reliability, and compliance (including GDPR requirements).
• Insight Generation & Improvement Action Tracking
  • Provide clear and actionable insights from survey results to support quality improvement initiatives.
  • Ensure critical issues are supported with robust action plans and monitored to closure.
  • Collaborate with engineering, project teams, and manufacturing to align on improvement forecasts and validate assumptions.
  • Drive prioritization of quality actions based on customer feedback and benchmarking insights.
• Quality Target Definition & Governance
  • Define customer satisfaction and quality targets for new vehicle programs, platforms, and modules.
  • Contribute to the annual global quality target setting process across brands and regions.
  • Support validation of targets with regional quality leaders and manage escalation processes when required.
  • Ensure transparency and clarity in target-setting methodologies.
• Stakeholder Engagement & Cross-Functional Support
  • Act as a key interface between Quality, Engineering, Marketing Intelligence, Purchasing, and IT teams.
  • Train internal stakeholders on survey tools, data interpretation, and customer-focused decision-making.
  • Lead workshops, reviews, and milestone meetings to integrate customer feedback into business processes.
• Systems & Process Improvement
  • Contribute to the development and enhancement of survey tools, reporting systems, and dashboards.
  • Lead or support IT-related initiatives to improve accessibility and usability of survey data.
  • Drive continuous improvement of survey methodologies and operational standards.

Requirements

• Bachelor’s degree in Engineering, Data Analytics, Business, or related field.
• Minimum 5 years of experience in Automotive Product Development, Market Intelligence, Quality, or Data Analytics.
• Strong analytical skills with proficiency in data interpretation and reporting tools (e.g., Excel, Power BI).
• Experience working with customer satisfaction surveys or similar data-driven insights processes.
• Fluent English (written and spoken).

Preferred Qualifications

• Master’s degree in Engineering, Data Science, or a related discipline.
• Experience in automotive quality, customer experience (CX), or benchmarking analysis.
• Familiarity with survey design, statistical analysis, and correlation modeling.
• Experience working in a global, cross-functional environment.
• Knowledge of GDPR and data governance principles.
• Strong presentation skills with the ability to influence senior stakeholders.
• Experience leading digital/IT tool improvements or analytics platform development.

Benefits

• Comprehensive Health & Well-being Coverage
  • Medical, dental, vision, and prescription drug coverage from day one.
  • Employee Assistance Program (EAP) for confidential personal and professional support.
• Family Building Benefit
  • Support for fertility and infertility treatments, adoption services, and gestational surrogacy.
• Generous Paid Time Off
  • 17+ paid holidays, including a year-end shut-down from December 24th through New Year’s Day.
  • Vacation, float & wellbeing days, sick time, and fully paid parental leave.
• Competitive Retirement Savings Plans
  • Employer match on 401k, Roth, and Catch-Up contributions.
  • Employer contribution even if you don’t contribute.
• Income Protection & Insurance Options
  • Employer-provided and voluntary life insurance, group accident, critical illness, and other coverage options.
• Company Vehicle Lease Program
  • Eligible employees and their immediate families can lease Stellantis vehicles with insurance, maintenance, and unlimited miles included.
  • Exclusive discounts on Stellantis products.
• Support for Your Growth and Giving Back
  • Tuition reimbursement and student loan refinancing programs.
  • 18 paid volunteer hours each year to support community initiatives.