Customer Quality Specialist
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
About the role
This position reports to the Production Development Manager and is based onsite in Mebane, NC.
In this role, you will support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will collaborate with local functions that impact quality results to reach targets for the organizational unit and aim for world-class performance.
Responsibilities
- Define, deploy, and support a Quality Culture within local ABB by assuring and controlling Quality with systems, tools, and teams to exceed customer expectations while ensuring sustainable operations.
- Support and maintain the Quality Management System of the local unit, including all aspects managed in line with ABB Group/Division/BU guidance.
- Represent the Voice of the Customer within local teams; manage customer quality issues, perform root cause analysis, and lead the implementation of corrective actions.
- Challenge teams with customer experience feedback and input to decisions; enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
Requirements
- Bachelor’s degree in Electrical/Electronic/Mechanical Engineering or related field (preferred), OR Associate degree in Engineering or related field plus minimum 7 years of relevant work experience, OR High School Diploma/GED plus 9 years of relevant work experience.
- Minimum 5 years of relevant work experience in Incoterms knowledge, customer experience success, project execution, and supply chain.
- Lean Six Sigma Green Belt certification (preferred).
- Advanced communication skills (written and verbal) within the organization and with customers.
- Microsoft Office skills.
- Basic knowledge of lean manufacturing, 5S, 8D reports, and PPAP (preferred).
- Candidates must already have work authorization that would permit them to work for ABB in the US.
About ABB
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO₂ emissions.
Benefits
- Health, Life & Disability
- Choice between two medical plan options: a PPO plan (Copay Plan) or a High Deductible Health Plan (with a Health Savings Account).
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company-paid life insurance (2× base pay).
- Company-paid AD&D (1× base pay).
- Voluntary life and AD&D (100% employee-paid up to maximums).
- Short-term disability (up to 26 weeks, company-paid).
- Long-term disability (60% of pay, company-paid; ability to “buy-up” to 66⅔% of pay).
- Supplemental benefits (100% employee-paid): accident insurance, hospital indemnity, critical illness, pet insurance.
- Parental Leave: Up to 6 weeks.
- Employee Assistance Program: Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, infertility/adoption.
- Employee discount program.
- Retirement
- 401k Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- Time off: Salaried exempt positions are provided vacation under a permissive time-away policy.
Pay
This position is expected to pay between $83,300 and $133,280 annually, depending on the successful applicant’s qualifications and experience.