Customer Quality Specialist

Job Summary

Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. We deliver sustainable innovations that elevate everyday products.

About the role

The role is based in Madison, WI (hybrid).

Responsibilities

• Provide high-quality customer support by serving as the primary quality representative for assigned customers
• Ensure compliance with applicable quality, food safety, and environmental regulations and standards (e.g., FSSC 22000, GFSI, cGMP, ICH Q7)
• Partner cross-functionally to understand customer requirements, quality expectations, and IFF management plans
• Manage technical commercialization activities, including risk assessments and approvals for materials, packaging, and labeling
• Create, maintain, and deliver customer-facing product documentation such as Product Descriptions, Certificates, and Statements
• Manage product quality and food safety complaints, including investigations, root cause analysis, corrective actions, and customer communication
• Serve as IFF’s representative in customer quality meetings, audits, and assurance activities, including site visits as required
• Manage product master data in SAP and support information flow for new products and product changes
• Measure KPIs, drive continuous improvement, and support additional quality workflows such as product returns and deviations

Requirements

• Bachelor’s degree in science or a related field
• Minimum of 4 years of experience in food ingredients, dietary supplements, pharmaceuticals, or quality/regulatory roles
• Strong knowledge of food safety systems, GMPs, HACCP, and quality management systems
• Hands-on, service-oriented mindset with strong organizational skills and attention to detail
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills
• Comfortable working with IT platforms such as SAP, Salesforce, and SharePoint
• Ability to collaborate effectively with cross-functional stakeholders globally

Qualifications

• Experience supporting customer audits, inspections, or regulatory interactions
• Background managing Kosher, Halal, export requirements, or product registrations
• Proven success driving continuous improvement in customer quality or food safety processes

Skills

• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication skills
• Comfortable working with IT platforms such as SAP, Salesforce, and SharePoint
• Ability to collaborate effectively with cross-functional stakeholders globally

Benefits

• Training opportunities
• Learning and development programs from day one
• Benefit package including medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity), and an annual bonus plan

Pay

• Competitive salary

Schedule

• Hybrid work arrangement

Company Culture

• We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.
• We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status.
• We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.