Customer Quality Specialist

Job Responsibilities

• Independently maintain spreadsheets, databases, and other applicable systems to ensure effective customer communication and accurate device tracking.
• Support customer feedback and field action follow-up by providing clear, concise, and effective written and verbal communication.
• Ensure that all potential Customer Complaints are identified and promptly forwarded to the appropriate personnel in accordance with established procedures.
• Communicate with customers and other relevant stakeholders, as required, regarding the status of assigned activities.
• Support the management of multiple email accounts by reviewing incoming emails daily, responding to requests in a timely manner, and filing communications appropriately.
• Ensure incoming information is consistently and effectively processed, documented, and routed in a timely and appropriate manner.
• Provide general administrative and operational support to the department, as assigned.

Qualifications

• A high school diploma or equivalent.
• 1–2 years of relevant experience in a healthcare or related field, preferably in a fast-paced and independent work environment.
• Proficiency in Microsoft Office, including Excel and Access.
• Strong written and verbal communication skills in English.
• Ability to work effectively in a team environment.
• Demonstrated initiative, strong organizational skills, attention to detail, and the ability to complete assignments with limited supervision.
• Ability to adapt and work effectively in a changing and dynamic environment.
• Strong critical thinking and problem-solving skills.
• Ability to effectively manage multiple tasks and priorities.

Pay

A reasonable estimate of the annual base salary for this position is $52,000 - $57,000 plus discretionary annual bonus. Pay ranges may vary by location and are awarded based on experience.

Benefits

• Health benefits – Medical, Dental, Vision
• Personal and Vacation Time
• Retail and Savings Plan (401K)
• Employee Stock Purchase Plan
• Training & Education Assistance
• Bonus Referral Program
• Service Awards
• Employee Recognition Program
• Flexible Work Schedules