Customer Quality Specialist

Job Summary

We are seeking a Customer Quality Specialist to join our team in Starkville, MS. The ideal candidate will serve as the on-site quality lead and primary point of contact for all customer quality matters, providing hands-on, real-time support during engine builds to quickly identify, contain, and resolve quality issues without disrupting production.

About the Role

This role plays a critical role in verifying build readiness, driving adherence to IATF 16949, APQP, PPAP, and customer-specific quality requirements, and ensuring customer expectations are consistently met. This position will be onsite in Columbus/Starkville, Mississippi, and requires strong problem-solving skills, clear communication, and a proactive, customer-focused mindset.

Responsibilities

• Develops a strong grasp of customer requirements and quality expectations to ensure products and processes align with their needs.
• Leads the implementation and closure of action plans for customer concerns, including those related to product performance, supply chain reliability, or internal processes.
• Applies customer-focused quality metrics to identify, evaluate, and prioritize issues that have the greatest impact on the customer experience.
• Develops and maintains productive partnerships with external stakeholders and supports the creation of key quality communications; in some cases, communicates directly with customers.
• Contributes to ongoing improvement initiatives by identifying opportunities, proposing enhancements, and supporting cross-functional efforts to strengthen quality performance.
• Identifies problems, prioritizes corrective actions, and leads or participates in Six Sigma or continuous improvement projects to drive measurable results.
• Helps advance the vision and strategic direction of the Customer Quality organization, ensuring alignment with performance metrics, goal tree initiatives, and long-term quality objectives.
• Collaborates across teams to reinforce best practices, elevate quality standards, and support a culture of accountability and continuous improvement throughout the organization.

Requirements

• Minimum of 2 years of relevant experience.
• Serve as the on-site quality lead and primary point of contact for customer quality issues.
• Provide real-time support during engine builds to resolve quality issues; lead containment actions to prevent production disruption.
• Cover cross-functional response between customer site and plant.
• Support Safe Launch and Value Package Introduction (VPI) activities.
• Verify product and process readiness during builds.
• Ensure adherence to IATF 16949, APQP, PPAP, and customer-specific requirements.

Qualifications

• College, university, or equivalent degree required, Engineering or a related technical or scientific subject preferred.
• Green Belt Certification preferred.

Benefits

This role will be onsite in Columbus/Starkville, Mississippi. This position may require licensing for compliance with export controls or sanctions regulations.

Pay

Min Salary: $91,200
Max Salary: $136,800

Schedule

This role will be 100% on-site.