Customer Quality Specialist

Location: Starkville, MS

Type: Full-time

Compensation: $91,200 - $136,800 per year

About the role

The Customer Quality Specialist will serve as the on-site quality lead and primary point of contact for customer quality matters. This role focuses on providing real-time support during engine builds to identify and resolve quality issues while ensuring adherence to various quality standards. The specialist will collaborate with cross-functional teams to support Safe Launch and Value Package Introduction activities, driving continuous improvement initiatives. Strong problem-solving skills and a customer-focused mindset are essential for success in this position.

Responsibilities

• Serve as the on-site quality lead and primary point of contact for customer quality issues.
• Provide real-time support during engine builds to resolve quality issues and lead containment actions to prevent production disruption.
• Coordinate cross-functional responses between the customer site and plant.
• Support Safe Launch and Value Package Introduction activities.
• Verify product and process readiness during builds.
• Ensure adherence to IATF 16949, APQP, PPAP, and customer-specific requirements.

Requirements

• A college, university, or equivalent degree is required, preferably in Engineering or a related technical or scientific subject.
• Green Belt Certification is preferred.
• A minimum of 2 years of relevant experience is required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Benefits

Employees at Cummins are often offered comprehensive benefits that support:

• Financial wellness (retirement savings/401(k) or pension options and profit-sharing).
• Health and wellness (medical, dental, life insurance, FSAs).
• Professional growth through training and tuition reimbursement—sometimes including full education funding.
• Work-life perks such as paid vacation and holidays, parental leave and adoption assistance, flexible work arrangements, inclusion-focused programs, and paid volunteer time to give back to the community.