Product Operations Associate - Los Angeles

Key Responsibilities

• Understand and Improve Workflows
• Partner with Care Coordination, Hospitality, and other cross-functional teams to map current workflows and identify inefficiencies
• Gather user feedback and surface pain points to inform process improvements and tool enhancements
• Translate team needs into clear requirements for Product, Design, and Engineering
• Create and optimize processes
• Create scalable workflows and systems that streamline operations and reduce manual effort
• Develop and document standard operating procedures (SOPs), best practices, and process maps
• Recommend and implement technology solutions to improve team productivity
• Lead rollouts and drive adoption
• Plan and execute the rollout of new tools, systems, and product features
• Create and deliver training sessions and onboarding materials tailored to different teams and roles
• Serve as the go-to resource for questions, troubleshooting, and ongoing support
• Measure, monitor, and iterate
• Track platform usage and adoption across teams to evaluate effectiveness
• Use metrics and qualitative feedback to identify areas for improvement
• Collaborate with IT and Product to prioritize and implement changes
• Collaborate across teams

Requirements

• 2+ years of experience working in operations/project/program management or a similar role
• Empathy for the challenges faced by healthcare providers and a passion for helping care coordination teams work more efficiently
• Patience and the ability to clearly communicate technical concepts to non-technical audiences
• Strong problem-solving skills and the ability to thrive in a fast-paced, ever-changing environment
• Exceptional collaboration and relationship-building skills
• Willingness to be hands-on and adaptable to meet the evolving needs of our clinical teams
• Proven ability to use AI as a workflow tool
• Hands-on experience working with common healthcare tools and systems (or a strong desire to learn) is a plus but not required
• Direct patient care experience is a plus but not required