Product Operations Associate

About the role

We are looking for a Product Operations Associate to help strengthen how Unanet's Product organization plans, executes, learns, and improves. In this role, you will support the operating system of Product by bringing structure to ambiguity, improving team rhythms and workflows, maintaining strong documentation and reporting, and helping cross-functional teams move from ideas to action with greater clarity, consistency, and speed.

Responsibilities

• Support product planning and operating processes, including roadmap reviews, intake workflows, dependency tracking, release coordination, and follow-up on key initiatives
• Maintain and improve team processes, templates, standards, and documentation to promote consistency, visibility, and execution quality across the product organization
• Persistently partner with Product Management, Engineering, Design, customer-facing teams, and other stakeholders to support alignment, decision-making, and effective execution
• Prepare and maintain dashboards, reports, and analysis that provide visibility into delivery progress, product health, adoption signals, and operational performance
• Maintain accurate product documentation, decision logs, and internal knowledge resources so teams can move faster with stronger shared context
• Identify manual, repetitive, or unclear workflows and recommend improvements through process refinement, standardization, automation, and AI-enabled tools
• Use AI tools responsibly to support research, synthesis, drafting, analysis, knowledge retrieval, and workflow acceleration while validating outputs with sound judgment
• Help identify, test, and scale practical AI use cases that improve how Product works, including meeting summarization, content drafting, workflow support, knowledge access, and lightweight automation
• Contribute to an iterative operating model where processes evolve as the team learns, priorities shift, and new tools create better ways of working
• Help evolve how Product works in an AI-first organization by modeling curiosity, adaptability, and strong day-to-day use of AI in support of quality and speed

Requirements

• 1 to 3 years of experience in product operations, product management, consulting, or a similar cross-functional role within a software or technology environment, or equivalent transferable experience for candidates making a career or discipline shift into product operations
• Demonstrated ability to operate effectively in a fast-moving environment where priorities, processes, and tools continue to evolve
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities with follow-through
• Analytical capability and comfort working with spreadsheets, dashboards, reporting tools, and structured documentation
• Strong written and verbal communication skills, with the ability to synthesize information clearly for a range of stakeholders
• Comfort learning and applying AI tools in day-to-day work, including generative AI, workflow automation, or knowledge support tools
• Demonstrated interest in using AI to improve team productivity, decision-making, and operational effectiveness
• Sound judgment in validating AI-generated outputs and handling sensitive information appropriately
• Experience using AI-assisted workflows for drafting, synthesis, meeting preparation, knowledge retrieval, or operational execution
• Fluency with modern product and AI-enabled tools such as Jira, Confluence, Figma, Lucid, airfocus, Pendo, Power BI, and generative AI assistants
• Experience supporting a product team through launch readiness, post-launch learning, and iterative process improvement
• Experience supporting SaaS or other system-of-record software environments

Qualifications

• Bachelor's degree or equivalent practical experience preferred

Skills

• Strong organizational skills
• Analytical capability
• Written and verbal communication skills
• Comfort learning and applying AI tools
• Experience with AI-assisted workflows
• Fluency with modern product and AI-enabled tools
• Experience supporting a product team through launch readiness, post-launch learning, and iterative process improvement
• Experience supporting SaaS or other system-of-record software environments

Benefits

For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits.

Pay

The salary range for this opportunity is $90,000 - $120,000 per year.

Schedule

Not specified.