Product Operations Associate

About the role

This is a high-ownership role designed for someone early in their career who wants to learn quickly and take on real responsibility. You’ll work directly with the CTO (who is also the Head of Product) and product leadership on launches, analytics, and solving messy real-world problems across customers and internal teams.

Responsibilities

• Own launches of new product lines and major features from planning through rollout
• Cook up and coordinate across engineering, customer success, operations, and leadership to ensure launches succeed
• Analyze product usage, customer behavior, and operational data to identify opportunities and risks
• Build dashboards, reports, and analyses that inform product and business decisions
• Work directly with customers to gather feedback, understand workflows, and identify gaps in the product
• Translate messy real-world problems into clear product requirements and operational plans
• Help define processes that allow the company to scale as we grow
• Identify bottlenecks or inefficiencies and drive solutions end-to-end
• Support leadership in strategic initiatives that don’t fit neatly into one function
• Landing a feature across multiple customers and coordinating rollout plans
• Investigating why a workflow is breaking for certain users and designing improvements with engineering
• Building analysis to understand adoption of a new product and recommending changes
• Interviewing customers to understand how they currently solve a problem and shaping the product approach
• Creating internal tools or processes that reduce operational friction
• Helping prioritize what gets built next based on customer feedback and business impact

Requirements

• 1–3 years of experience in consulting, startups, operations, product, analytics, or similar roles
• Extremely organized and detail-oriented
• High agency with modern tools, including AI. You actively use AI to accelerate research, analysis, writing, and problem solving, and you’re excited to push how these tools can improve how we operate.
• Strong problem solver who enjoys figuring things out in ambiguous situations
• Comfortable working with data and learning analytical tools
• Clear communicator who can work across technical and non-technical teams
• High ownership mindset: you follow through and make things happen

Qualifications

• NYC-based or ready to relocate quickly
• Nice to have: experience with analytics tools, spreadsheets, or SQL; exposure to startups, fintech, SaaS, or operations roles; interest in product management long term