Associate, Product Operations

About the role

CHANEL is looking for an Associate to join our Fashion After-Sales Team in Piscataway, NJ. This role will be a key member in our After-Sales team. This person will be responsible for assisting with the day-to-day After-Sales operations.

Responsibilities

• Create process improvements in the organization and segregation of repairs within the After-Sales space and workshop
• Implement process flows for stock and client repairs to ensure lead times are sustained
• Manage accurate count of all items flowing in / out of the repair workshop daily
• Ensure finished repairs comply with CHANEL quality standards – work with Artisan managers on repairs that do not meet quality standards
• Perform admin functions related to outbound repairs, including system steps and photographing repairs
• Organize outbound repair shipments, partner with outbound logistics team on repair shipments, priority repairs
• Occasionally partner with Inventory Controller on cycle counts and physical inventory processes
• Identify process efficiencies with existing processes

Requirements

• Minimum 1-2 years of related experience (operations, retail, client experience role)
• Excellent verbal and written communication skills
• Comfortable working in systems
• Proficiency in MS Office
• Bachelor's degree (preferred)

Qualifications

• Energetic and passionate about product and client services
• Strong attention to detail
• Passionate for product and understanding of the CHANEL client experience
• Able to work collaboratively across departments
• Able to thrive in a team environment

Skills

• Excellent communication skills
• Strong attention to detail
• Passionate for product and understanding of the CHANEL client experience
• Able to work collaboratively across departments
• Able to thrive in a team environment

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing
• 2-week August Office Closure and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Pay

The anticipated base salary range for this position is $26-$33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Schedule

This role requires 5 days in person office at the Piscataway, New Jersey office.