Product Manager, Payments & RCM

About the role

Weave is building a more connected financial experience for healthcare practices and their patients, bringing payments and revenue-cycle workflows directly into the communications and interactions practices use every day. As a Product Manager on the Payments & RCM team, you will own products and workflows that help practices collect more efficiently, understand what has been paid, and reconcile payments back to the systems they use to run their businesses. You will work across payments, practice-management software, patient financial experiences, and healthcare revenue cycle management, partnering closely with Engineering, Design, Data, Operations, Finance, Risk, and go-to-market teams. This role reports to the Head of Product, Payments & RCM and will have meaningful ownership over an area that is strategically important to Weave’s growth. Location: Preferably hybrid/in-office in Lehi, Utah

Responsibilities

• Own product strategy, discovery, prioritization, and execution for a set of payments and RCM workflows, from identifying the problem through launch, adoption, measurement, and iteration.
• Improve how healthcare practices request, collect, record, and reconcile patient payments across digital and in-office experiences.
• Build workflows that connect payment activity with practice-management systems, patient ledgers, claims and RCM data, and other systems of record.
• Develop a deep understanding of how practices reconcile transactions, settlements, refunds, adjustments, fees, chargebacks, and other payment activity with patient balances and accounting records.
• Identify opportunities to reduce manual work and eliminate fragmented workflows between Weave, practice-management software, payment systems, and financial operations.
• Partner with customers and internal teams to understand front-office and back-office workflows, identify high-value problems, and validate solutions before significant development investment.
• Define clear product requirements, success metrics, and acceptance criteria while giving Engineering and Design appropriate latitude to determine the best solution.
• Use customer research, product analytics, payment data, operational data, and financial metrics to prioritize opportunities and evaluate product performance.
• Partner closely with Engineering to balance new capabilities with reliability, scalability, platform improvements, and technical debt in financial workflows where accuracy matters.
• Work with payment, technology, and healthcare partners to define and deliver integrations that expand Weave’s capabilities.
• Collaborate with Sales, Customer Success, Support, Marketing, Finance, Risk, and Operations to ensure successful launches and ongoing product adoption.
• Develop a strong understanding of the economics of the products you own, including payment volume, adoption, monetization, cost, and operational impact.
• Help shape the longer-term Payments & RCM roadmap as Weave expands its role in the patient financial journey.

Requirements

• 4+ years of product management experience building and shipping software products.
• Meaningful product experience in at least one of the following areas:
  • Healthcare payments or payment technology
  • Practice Management Software, EHR, or healthcare RCM
  • Financial reconciliation, patient ledgers, billing, or accounting workflows