Product Manager II, Customer Experience & Social Technology Platform

About the role

The successful candidate will be responsible for managing customer relationships, resolving issues, and providing excellent service.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat
• Resolve technical issues related to products/services
• Provide training and support to new team members
• Monitor and maintain customer satisfaction metrics

Requirements

• Bachelor's degree in a related field or equivalent work experience
• 2+ years of experience in customer service or a related field
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks simultaneously

Qualifications

• Excellent interpersonal and communication skills
• Proficient in Microsoft Office Suite
• Knowledge of industry-specific software/tools is a plus

Skills

• Customer service skills
• Technical troubleshooting skills
• Problem-solving abilities
• Communication and interpersonal skills

Benefits

Competitive compensation package including health insurance, retirement plans, and paid time off.

Pay

$15 - $20 per hour based on experience and qualifications.

Schedule

Full-time position with flexible hours.