Product Manager - Digital Customer Experience

Oldcastle is looking for a Product Manager, Digital Customer Experience, to drive digital initiatives for our business websites from discovery and design through development and delivery. This role is hybrid and located out of our corporate office in Atlanta, GA.

Responsibilities

• Product/Project Management – employ agile project management and continuous improvement methodologies to streamline the product development cycle
• Customer Obsession – represent the voice of the customer to ensure digital investments align with customer needs, create customer value, and simplify the path to purchase
• Experience Design – demonstrate familiarity with user experience principles, inspire creative concept development in alignment with underlying business objectives
• User Stories – define business, technical, and functional requirements via actionable user stories and acceptance criteria for development
• Backlog Management – own enhancement intake process and respective delivery roadmap to bring features to life
• Stakeholder Collaboration – partner with business stakeholders, product management, design services, digital solutions, and technical development teams to prioritize tasks, delegate resources, and drive incremental change

Requirements

• A degree in a business-related field such as communications, web design, or marketing is preferred
• 3+ years of experience
• Excellent communication, strong attention to detail, problem-solving abilities, stakeholder management, and project management skills
• Experience with digital product management, project management, agile methods, analytics platforms, and digital marketing is beneficial
• Ability to multi-task, prioritize, and manage multiple projects

Benefits

• Highly competitive base pay
• Comprehensive medical, dental, and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.