Product Guide

About the role

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product‑obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

• Deliver a best‑in‑class brand experience to guests through sharing technical product knowledge and supporting with problem solving.
• Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way.
• Champion Arc’teryx as a brand ambassador both in‑store and in the community.
• Develop your passions both in and out of the store with the support of the team.
• Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
• Provide feedback on merchandising and in‑store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Support with and participate in various store tasks as assigned by the leadership team.
• Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
• Utilize the Point‑of‑Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade‑ins, purchases, and returns.
• Receive and unpack boxes for inventory as required (boxes can weigh 5 – 30 lb).

Qualifications

• Passionate about delivering exceptional customer service.
• Enjoy having fun at work and hold yourself accountable to what is required.
• Self‑motivated and enjoy problem solving.
• Highly flexible and adaptable when faced with ambiguity.
• Effective at balancing autonomy and collaboration.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right.
• Passion for work is matched by a passion for getting outside and living it.

Schedule

Full‑time: 30‑40 hours per week (5 days per week). Part‑time: 10‑30 hours per week (2‑4 days per week). Employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season. Minimum of one open, one close, and one weekend shift each week. Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.

Pay

Hourly. Pay range: USD $23.60 – $26.20. Most new team members join within this range; individual pay is determined by skills, experience, and level of responsibility. The role is eligible to participate in a bonus plan based on store performance.

Benefits

• Health & wellbeing – Extended health, dental, and vision coverage, including mental health support, fertility benefits, and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing – Immediately vested 401(k) retirement savings plan matching, eligibility for Arc’teryx Annual Incentive Plan, and access to Employee Stock Purchase Program (ESPP), where applicable.
• Time & flexibility – Paid time off and “No Wasted Day” program (dedicated paid days to get outside & explore).
• Family support – Parental leave for birthing and non‑birthing parents, including an option to ease the transition back to work.
• Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). Eligibility for certain programs may vary by role.