Product Guide

About the role

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

• Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving
• Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
• Champion Arc’teryx as a brand ambassador both in-store and in the community
• Develop your passions both in and out of the store with the support of the team
• Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Provide feedback on merchandising and in-store experience to help drive sales
• Maintain an open, collaborative relationship with your team and store leadership
• Support with and participate in various store tasks as assigned by the leadership team
• Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receive and unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Expectations

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis
• You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

Availability Requirements

Part-time employees must:

• Provide open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday)
• Also be available for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window

Pay

The pay range for this role is USD$23.60 – USD$26.20 hourly. Total Rewards: Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. Additionally, the role is eligible to participate in a bonus plan based on the performance of their store. We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

Benefits

• Growth, community & gear: Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
• Time & Flexibility: Paid time off, and "Live it, Learn It" Days (dedicated paid days to get outside & explore)
• Wellbeing: 24/7 Employee Assistance Program (EAP), Health - Extended health, dental, and vision coverage, including mental health support, fertility benefits
• Financial wellbeing: Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase Program (ESPP), where applicable
• Family support: Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work

Eligibility for certain programs may vary by role.