Product Guide

About the role

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

• Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
• Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
• Championing Arc’teryx as a brand ambassador both in-store and in the community
• Developing your passions both in and out of the store with the support of the team
• Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Providing feedback on merchandising and in-store experience to help drive sales
• Maintaining an open, collaborative relationship with your team and store leadership
• Supporting with and participating in various store tasks as assigned by the leadership team
• Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
• Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Requirements

You are passionate about delivering exceptional customer service
You love to have fun at work, and hold yourself accountable to what is required of you
You are self-motivated, and enjoy problem solving
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

Qualifications

• Possess a valid driver's license
• Ability to lift up to 30 lbs
• Experience in a retail environment preferred
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Passion for outdoor activities and sustainability

Skills

• Product knowledge
• Customer service skills
• Problem-solving abilities
• Flexibility and adaptability
• Teamwork and collaboration
• Communication and interpersonal skills

Benefits

Equal Opportunity
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.

Pay

A reasonable estimate of the pay range is USD$20.80 - USD$23.80 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.

Schedule

Full Time - 30- 40 hours per week (5 days per week)
Part Time - 10- 30 hours per week (2-4 days a week)