Product Guide

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You inspire our brand’s evolution as we commit to bold objectives both in stores and in our communities. Product-obsessed, you seek opportunities to get outside and learn firsthand how our gear performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs. You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world, together.

Responsibilities

• Deliver a best-in-class brand experience to guests by sharing technical product knowledge and supporting problem-solving
• Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way
• Champion Arc’teryx as a brand ambassador both in-store and in the community
• Develop your passions both in and out of the store with the support of the team
• Support elevating the guest experience by working with the store leadership team on projects and brand initiatives
• Provide feedback on merchandising and in-store experience to help drive sales
• Maintain an open, collaborative relationship with your team and store leadership
• Support and participate in various store tasks as assigned by the leadership team
• Answer store phones and respond to voicemails and store emails; occasionally respond on the Epicenter social media channels
• Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
• Receive and unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Requirements

• Passionate about delivering exceptional customer service
• Love to have fun at work and hold yourself accountable to what is required
• Self-motivated and enjoy problem-solving
• Highly flexible and adaptable when faced with ambiguity
• Effectively balance autonomy and collaboration
• Inspire breakthrough thinking and continuous improvement
• Seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Expectations

• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, defined annually based on guest return policies
• Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document
• Under the direction of the Store Leads, Store Manager, and Assistant Manager, perform/complete other additional projects, duties, and assignments as required or requested

Availability Requirements

• Full-time (40 hours per week, five days a week)

Pay

The pay for this role is a salaried position. The pay range for hourly roles is USD$20.80 – USD$23.10 hourly. Most new team members join between this range, where they can contribute right away while continuing to grow their craft. This range reflects market alignment and the scope of the role. Individual pay is determined by skills, experience, and level of responsibility. Additionally, the role is eligible to participate in a bonus plan based on store performance.

Benefits

• Growth, community & gear: Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear)
• Time & Flexibility: Paid time off and "Live it, Learn It" Days (dedicated paid days to get outside & explore)
• Wellbeing: 24/7 Employee Assistance Program (EAP)
• Health: Extended health, dental, and vision coverage, including mental health support, fertility benefits (full-time employees)
• Financial wellbeing: Immediately vested 401(k) retirement savings plan matching, eligibility for Arc'teryx Annual Incentive Plan, and access to Employee Stock Purchase Program (ESPP), where applicable (full-time employees)
• Family support: Parental leave for birthing and non-birthing parents, including an option to ease the transition back to work (full-time employees)

*Eligibility for certain programs may vary by role.