Product Guide

About the role

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are product‑obsessed, love getting outside to experiment with and learn how our gear performs, and share authentic product knowledge with guests. You prioritize personal and professional development, celebrate the achievements of others, and help create a better world together.

Responsibilities

• Deliver a best‑in‑class brand experience to guests by sharing technical product knowledge and supporting problem solving.
• Build a strong understanding of Arc’teryx products and weave this information into authentic guest interactions.
• Champion Arc’teryx as a brand ambassador both in‑store and in the community.
• Develop your passions both in and out of the store with the support of the team.
• Elevate the guest experience by collaborating with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and the in‑store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Support and participate in various store tasks as assigned by the leadership team.
• Answer store phones, respond to voicemails and store emails, and occasionally engage on the Epicenter social media channels.
• Utilize the Point‑of‑Sale system to accurately process guest transactions, including warranties, Used Gear trade‑ins, purchases, and returns.
• Receive and unpack inventory boxes (5‑30 lb each) as required.

Requirements

• Passionate about delivering exceptional customer service.
• Enjoy having fun at work and hold yourself accountable to required standards.
• Self‑motivated and enjoy problem solving.
• Highly flexible and adaptable when faced with ambiguity.
• Effective at balancing autonomy and collaboration.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best (sometimes not the easiest) solutions with an unwavering commitment to doing what’s right.
• Passion for work is matched by a passion for getting outside and living it.

Availability

• All employees are expected to work “Black Friday” and the holiday season period (second week of December through the end of the season).
• Minimum of one open, one close, and one weekend shift each week.
• Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.
• Full‑time: 30‑40 hours per week (5 days).
• Part‑time: 10‑30 hours per week (2‑4 days).

Pay

Hourly rate: USD $20.80 – $23.10. Most new team members start within this range, with individual pay determined by skills, experience, and responsibility level. The role is also eligible to participate in a store‑performance‑based bonus plan.

Benefits

• Health & wellbeing – Extended health, dental, and vision coverage, mental health support, fertility benefits, and a 24/7 Employee Assistance Program.
• Financial wellbeing – Immediately vested 401(k) retirement savings plan with matching, eligibility for Arc’teryx Annual Incentive Plan, and access to an Employee Stock Purchase Program where applicable.
• Time & flexibility – Paid time off and a “No Wasted Day” program (dedicated paid days to get outside and explore).
• Family support – Parental leave for birthing and non‑birthing parents, with options to ease the transition back to work.
• Growth, community & gear – Professional development opportunities, Arc’teryx Academies (outdoor skill‑building events), Employee Belonging Councils, employee discounts, and exclusive Pro Deals on gear. (Eligibility for certain programs may vary by role.)