Product Engineer II

We help enterprises deliver on the promise of digital transformation by weaving together advances in cloud infrastructure, automation and analytics, and software delivery. We prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard.

About the role

As a Product Engineer II – Configuration Services, you will be instrumental in implementing enterprise-level system configurations for data center and edge hardware. You will own the process from hardware arrival through power-on, configuration, validation, and documentation, ensuring accurate and efficient delivery of configured systems to internal teams and customers.

Responsibilities

• Collaborate on quoting requests with Product Engineers, Sales Engineers, Project Managers, external client-facing teams, and directly with clients for complete and accurate quotes.
• Cross-train with the Product Engineering Team and collaborate with Sales Engineering to scope and design Foundry services.
• Work with Manufacturing Engineering and System Verification engineering to ensure proper documentation and automation for projects.
• Support Production as needed by collaborating with Program Management, Account Coordinators, and Production Engineering.
• Participate in the launch of new solutions, ensuring successful delivery to customers.
• Diagnose and resolve hardware, firmware, and software compatibility issues in coordination with customers and vendors.
• Conduct research on emerging technologies, including performance evaluations and benchmark testing.
• Respond to and resolve advanced customer technical inquiries in a timely manner.
• Mentor and provide guidance to other Product Engineers to support team development.
• Own the bench-level configuration process for enterprise servers, storage, and networking platforms from incoming inspection through final configuration sign-off.
• Develop and maintain system configuration plans and port mapping for single systems and small clusters, including IP addressing, VLAN assignments, and logical connectivity.
• Perform initial power-on, firmware/BIOS/UEFI updates, and hardware validation per project standards.
• Install and configure Linux and Windows operating systems, hypervisors, and base software images according to customer or internal build standards.
• Develop and maintain golden images, automation scripts, and configuration checklists for repeatable, high-quality builds.
• Diagnose and resolve hardware, firmware, and software compatibility issues, escalating when appropriate.
• Capture and maintain configuration documentation (as-built configs, inventories, serials, IP plans, port maps) in the appropriate systems of record.
• Provide input to labor estimation and pre-sales assessments for configuration-heavy opportunities.
• Provide production floor support for configuration issues and deviations, working closely with Manufacturing and System Verification teams.

Requirements

• 5+ years of experience building and designing computer components into custom-built systems.
• 5+ years of experience building and designing enterprise-level systems including Networking, Compute, and Storage hardware.
• 5+ years of experience with Linux and Windows operating systems.
• 5+ years of experience creating and maintaining bills of materials (BOMs).
• 5+ years of experience configuring Dell, Supermicro, HPE, Lenovo, and Whitebox systems.
• Bachelor’s degree in computer engineering, Computer Science, or a related field.

Skills

• Excellent communication and listening skills with the ability to collaborate effectively with customers, technical resources, and team members.
• Proven ability to understand, gather, and document customer requirements.
• Expertise in engineering disciplines and revision control, including engineering change management, product lifecycle management (PLM), and end-of-life (EOL) processes.
• Expertise in enterprise-grade compute, storage, networking, PDU and rack hardware power, cooling (air and liquid), build methodologies, cabling, connectivity, and build standards.
• Knowledge of x86 and ARM computer architectures, server hardware components, and computer standards.
• Expertise in enterprise Gen AI use cases and hardware used for core inference and training.
• Knowledge of quality control and computer assembly methods.
• Expertise in collaborating effectively with external vendors.
• Demonstrated critical thinking, problem-solving, planning, and organizational skills, with the ability to make decisions under pressure.
• Adaptability and resilience in dynamic environments.
• Expertise in risk management and new product introduction (NPI).
• Excellent attention to detail and documentation skills.
• Network+ and Server+ certifications are a plus.

Physical Demands

• Occasionally requires lifting servers weighing up to 50 lbs.

Schedule

This is a full-time position, typically Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires up to 10% travel and may include Integrated Rack delivery at customer locations.

Pay

$100,000 - $160,000 a year. The compensation range reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k)
• Paid company holidays
• Paid time off
• Paid parental and caregiver leave

See benefits for additional details.