Product Engineer II

This is a full-time, direct hire position in Grapevine, Texas.

Responsibilities

• Provide Technical Support to the production team.
• Perform failure analysis on customer products.
• Investigate and perform root cause analysis.
• Contact client for escalations.
• Set up repair line including ESD tools and grounding.
• Identify optimum analytical approaches critical to problems.
• Communicate with local and overseas team via emails and conference calls.
• Prepare parts and components for Factory team second level failure analysis.
• Work inside customer lab.

Requirements

• Bachelor's Degree in Computer Engineering.
• Experience in computer hardware engineering.
• Hands-on experience in hardware assembly and disassembly on computing devices.
• Excellent written and oral communication skills.
• Strong Office suite knowledge (Excel, Word, etc.).
• Moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files.
• Ability to effectively communicate concepts and solutions with various levels of the organization.
• Ability to liaison between Company and Client.
• Ability to work cross-functionally with minimal supervision.
• Strong analytical and statistical skills.
• Flexibility to work overtime for special projects or business support.