Product Demonstration Trainer

Location: BethesdaCompensation: $65,000 - $80,000 / year Description As an End User Trainer & Product Demonstration Specialist, you will be the person who makes the Brivo platform "sing" for customers, prospects, partners, and internal audiences. This is a hybrid pre- and post-sales role: one day you are delivering a sharp, story-driven demo that shows a prospect exactly how Brivo solves the problems they came in with; the next you are leading a structured, tailored training session that ensures an existing customer gets full value from the system they bought. You will begin by taking over reseller and end user training of our Brivo Visitor Management platform (powered by Envoy). In that position you add value by enabling our partners, gain end user experience you can draw from, and ramp on our Brivo Access Control and Brivo Eagle Eye Video platforms. From there, you will become the go-to resource for high-stakes demonstrations (executive, board, investor, and strategic customer meetings), and ultimately help raise the demo standard across Brivo by coaching sales, RSAM, and Customer Success team members on the art of the demo. Key Responsibilities Deliver Brivo Visitor Management (BVM) Certification Training to resellers and manage implementation and training resourcesDeliver polished, problem-first product demonstrations for prospects and customers across the Brivo platformPrepare for every demo by gathering context from the account owner (what the customer asked about, what problems they are trying to solve, what will move the conversation forward) and tailor the session accordingly, rather than walking through every featureConnect features to real-world value through customer stories and use cases that resonate with security, facilities, and executive audiencesServe as Brivo's primary demonstrator for high-visibility meetings such as executive briefings, board and investor sessions, and strategic account reviewsDesign and deliver BVM end-user training sessions built around the customer's actual questions and goals, using a flexible discovery-based approach rather than a fixed SKU menuFollow and adapt structured training syllabi when appropriate to ensure customers can accomplish the key tasks they need in the platformField competitor and "how does this compare" questions confidently during demos and trainingCoach and develop internal demonstrators: observe demos, deliver constructive feedback, run role-play and mock-customer scenarios, and help build an internal pool of certified demo expertsEnable the Customer Success team to give immediate, hands-on feature walkthroughs when customers call with questions, instead of redirecting to links or paid servicesPartner with University to define and track training quality measures (post-session evaluations, learner feedback, adoption indicators)Maintain deep, current product knowledge across access control, video, visitor management, and mobile credentials, and continuously learn as the platform evolvesWork independently with outstanding communication skills to set and meet quarterly objectivesSupport additional University and Training & Enablement initiatives as needed, in a helpful spirit of collaboration Skills, Knowledge & Expertise About YouProven experience delivering compelling, customer-facing software demonstrations in a pre-sales or sales engineering capacity requiredProven experience facilitating live training or certification sessions for end users and partners (virtual and in-person regional sessions) requiredDemonstrated storytelling ability: you can translate features into outcomes and hold the attention of both technical and executive audiences requiredStrong discovery and listening skills; ability to quickly identify what a customer actually needs to see and shape a session around it requiredAbility to rapidly learn and demonstrate a broad, evolving product portfolio, including partner-integrated products requiredComfort presenting in high-stakes settings with senior stakeholders requiredExperience giving constructive feedback and coaching peers on presentation or facilitation skills requiredOutstanding communication, time management, and organizational skills requiredExperience building or contributing to sales enablement or demo certification programs preferredBachelor's degree (BA/BS) in a related field, or equivalent experience required Preferred skills:Experience in the physical security, access control, video surveillance, or visitor management industryFamiliarity with the Envoy platformFamiliarity with Brivo Access and Brivo Eagle Eye Video platformsExperience with adult learning principles or instructional design fundamentalsExperience defining and tracking training effectiveness metricsExperience working alongside channel partners and resellersExperience using Asana or a similar project management systemExperience with Google Suite and Apple products Why Work for Brivo? Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.Innovation-Driven: Work on essential systems that protect the health, safety, and welfare of people and property worldwide.Experience: We thrive on in-person collaboration and a "one-team" atmosphere. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security.Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Discretionary Time Off (DTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location. About Brivo Brivo and Eagle Eye Networks have come together to create a category-defining, cloud-first platform at the intersection of AI and the physical world. Our mission is simple and ambitious: to make physical spaces safer, smarter, and more autonomous—from single-site businesses to global enterprises. As the unified global leaders in cloud-based access control and video surveillance, we provide a comprehensive digital foundation for the built environment. By combining Brivo’s pioneering building access platform with Eagle Eye’s AI-powered video management system (VMS), we have created a system of intelligence that protects over 600 million square feet across 90+ countries. Every door, camera, and credential in our ecosystem acts as a real-time sensor, leveraging AI to prevent incidents, improve operations, and enable entirely new workflows across sectors, including commercial real estate, retail, healthcare, education, and critical infrastructure. With a global footprint spanning headquarters in Bethesda, Maryland, and Austin, Texas, and international offices in Amsterdam, London, Bangalore, and Tokyo, we are leveraging our open APIs and cyber-secure cloud infrastructure to reshape the future of physical security. Join us as we build the world’s most robust platform for video intelligence and smart space automation. Learn more at www.brivo.com. Brivo is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. If you require reasonable accommodations during the application or interview process, please inform us.