Product Trainer

About the role

As a Product Trainer at Opiniion, you will play a crucial role in ensuring that our clients and internal teams are proficient in utilizing our property management software. Your expertise and dedication will contribute to the success and continuous improvement of Opiniion's products and services.

Responsibilities

• Conduct thorough product training sessions for new and existing clients to ensure optimal utilization of Opiniion's property management software.
• Tailor training programs to meet the specific needs and requirements of clients, addressing their unique challenges.
• Provide comprehensive product training for new team members, including Sales, Customer Success Managers (CSMs), and Onboarding specialists.
• Facilitate onboarding programs to integrate new team members seamlessly into Opiniion's work environment.
• Deliver industry-specific training to new team members, ensuring a deep understanding of property management trends, challenges, and best practices.
• Regularly update and maintain Opiniion's knowledge base with the latest product features, functionalities, and training materials.
• Create and organize training resources for easy accessibility by clients and internal teams.
• Continuously deepen your knowledge of Opiniion's property management software to become the go-to expert within the organization.
• Stay informed about industry trends, competitor products, and emerging technologies.
• Collaborate with the product development team to provide valuable insights and feedback based on client and team training experiences.
• Contribute to the enhancement of product features and functionalities through active engagement with the development team.
• Conduct retrospective team training for the Opiniion team on new product releases and updates.
• Ensure that the entire Opiniion team is well-versed in the latest developments and equipped to support clients effectively.

Requirements

• Bachelor’s Degree or previous experience in product training, preferably in the tech industry.
• At least 3 years of experience in product training, consulting, or customer support, preferably within the technology industry.
• Strong presentation and communication skills.
• In-depth knowledge of property management software or related technologies.
• Proven ability to adapt training programs to various audiences.
• Continuous learning mindset and a passion for staying updated on industry advancements.
• Basic knowledge of technical content writing.

About Opiniion

Opiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement.

At Opiniion, we take our work seriously, but we don’t take ourselves too seriously! We work hard together, and we have a lot of fun doing it. We are a team that believes in real autonomy: you own your area, solve problems, and move fast enough to actually see the change you make. The people here are invested in each other just as much as they’re invested in the work, and that combination is what makes this place different. We believe in collaboration, innovation, and building a team that truly cares—about our clients, their residents, and each other.

Benefits

• Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
• 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
• Pre-tax Health Savings Accounts (HSA).
• Paid Parental Leave for all new parents (including adoption or foster care).
• Unlimited Time Off policies.
• 10 Paid Holidays annually.
• Monthly Wellness Reimbursement benefit.

Note that the above benefits are available only to full-time employees of Opiniion.