Product Application Specialist - Rhinobond, Roofing Products Division

Position Overview

The Product Application Specialist serves as a key role in enhancing the user experience with the RhinoBond Membrane Fastening System, a leading method of single-ply attachment in the commercial roofing industry. This role collaborates with the Sales, Marketing, and New Product Development & Innovation teams to drive continuous improvements, maintain a leading competitive market position, and ensure long-term growth.

Position Responsibilities

• Promote Safety as the Number One Priority of all OMG employees.
• Serve as the go-to expert on RhinoBond's features, benefits, and technical specifications.
• Identify customer training needs and enhance performance through coaching and training sessions.
• Innovate training methods and integrate support into daily job functions.
• Aid customers in achieving goals with RhinoBond, providing detailed technical consultations.
• Build relationships with decision-makers and develop a reputation as a subject matter expert.
• Communicate customer needs and industry demands internally for future product enhancements.
• Collaborate with Sales to develop targeted responses to product performance concerns.
• Establish a communication and feedback loop to gather insights and drive market share growth.
• Resolve customer complaints and strategize with Sales leadership to appeal to potential clients.
• Train field Sales resources to effectively pitch product features and demonstrate applications.
• Coordinate lead generation efforts with Product Managers and Marketing.
• Work closely with product management and new product development to understand new features and upcoming releases.