Product Application Specialist

Primary Function

Our Ambler, PA location is currently seeking a Product Applications Specialist. This role will have a customer-focused mindset and a thorough understanding of the in-market product portfolio for Bradford White Water Heaters. The Product Applications Specialist will serve as the liaison between internal and external customers regarding the construction, application, operation, and installation of Bradford White Water Heaters' in-market product portfolio.

Responsibilities

• Work with customers and/or sales to determine customer sizing, applications, and address other technical water heater questions prior to installation
• Analyze dimensional and performance characteristics of products to provide timely and accurate product support
• Provide accurate product-related details for marketing literature and digital assets
• Provide internal and external sales support regarding product cross references, sizing, etc.
• Create and/or assist in developing technical sales and training materials/presentations for Product, Sales, and Marketing teams
• Facilitate and/or assist with the delivery of on-site or off-site product training
• Analyze customer feedback to identify educational opportunities to be delivered on-site or via other channels such as online training

Job Requirements

• Associate Degree or equivalent education is required
• Bachelor’s Degree is preferred
• 1+ years of experience in a Technical and/or Customer-facing role is preferred
• Strong MS Office experience with Word, Excel, and PowerPoint is required
• Excellent written and verbal communication skills are required
• Strong customer-oriented work ethic is required
• Ability to prioritize and manage multiple projects/topics while delivering results is required
• Strong technical and/or mathematical acumen is required

About The Company

Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products for the world market. While many manufacturers continue to move production out of the country, Bradford White remains committed to investing in America. Millions of Bradford White products are installed worldwide for millions of satisfied customers. Our essential products support the health, safety, sanitation, and infrastructure of communities.

Customer satisfaction is Bradford White’s greatest reward, and the company remains steadfast in its commitment to deliver products that are Built to be the Best®. Today, Bradford White employs over 2,000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire. The company also has assembly operations in North Carolina and a distribution and training center in Ontario, Canada.