Product Analyst II

HCA Healthcare · Nashville, TN · 2 wk ago

On-siteHealthcare$300/hrFull-time

At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

About the Role

HCA ITG Product Analyst II contributes to the efforts of reviewing, analyzing, evaluating, and testing Clinical Informatics system and user needs as part of the Expanse Testing Team. They utilize growing experience and judgment to plan and accomplish goals, offering reliable Clinical Informatics product knowledge to end users. The role involves collaborating with team members to define requirements, design functional solutions, identify and resolve project issues, and ensure IT solutions meet requirements. Product Analyst II often assist with multiple projects, some with significant interdependencies with existing systems, requiring the ability to prioritize multiple activities and adapt to a rapidly changing environment. This position works under general supervision with some latitude for independent judgment and receives instruction, guidance, and direction from others.

Responsibilities

Analysis, Design, and Issue Resolution (70%)
- Requirements Focus: Ensures specific requirements are met and approved by users where critical to project results and timetable.
- Process Improvement Focus: Partners with team members to identify opportunities to improve existing clinical processes and methods.
- Critical Thinking/Decision Making: Applies critical thinking skills to solve problems with effective solutions and to make timely, informed decisions within their control.
- Applies Knowledge: Understands technical terminology; knows how and when to apply a technical skill or procedure; possesses problem and issue resolution skills.
- Develops others' and own ideas: Seeks and expands on original ideas, enhances others' ideas, and contributes own ideas about the issues at hand.
- Subject Matter Knowledge: Ability to provide support for MEDITECH modules, working to become a subject matter expert that leads effort in issue resolution and enhancement requests.
Leadership (10%)
- Managing Expectations: Manages expectations of customers by ensuring a common understanding of what is needed, associated risks, and expected delivery/resolution.
- Adaptable/Adjusts behavior: Modifies behavior to deal effectively with changes in the work environment.
- Resource to Others: Acts as a resource to clinical Product Analysts at the same or lower level.
Communications (10%)
- Facilitates Agreement: Shares ideas with teammates and develops persuasive skills to gain agreement; uses sound rationale to explain the value of actions.
- Clarifies and Seeks Understanding: Probes for and provides information to clarify situations and issues; actively seeks information to understand customer circumstances, problems, expectations, and needs.
- Communication Skills (Oral, Written, Listening): Ability to draw conclusions and connect outside factors into conversations and work sessions; prepares and delivers effective written communication to all parties.
Engagement and Organizational Management (10%)
- Organizational Awareness and Navigation: Develops an awareness of organizational dynamics; is sensitive to how people and organizations function; escalates when obstacles impact work.
- Customer Trust & Confidence: Develops relationships, builds a positive reputation, and provides transparent communications.
- Functional & Technical Knowledge: Demonstrates a moderate level of expertise in a variety of Nursing concepts, practices, and procedures. Is aware of current policies, practices, trends, technology, and information affecting the HCA business and clinical organization.
Other duties as assigned.

Requirements

3+ years of relevant experience.
College graduate preferred.
Past experience in a clinical setting related to Nursing and Physician applications preferred.
Experience with MEDITECH clinical documentation applications preferred.
Experience with testing of EHR software or applications.
Experience with automation tools such as BWS and UiPath preferred.
Good written and oral communication capability; the ability to listen and understand.
Experience working both independently and in a team-oriented, collaborative environment.
Sense of responsibility and accountability; takes ownership and initiative.
Ability to think and act decisively, with assertiveness, to achieve results quickly.
Adaptable and flexible, with the ability to handle ambiguity and changing priorities.
Professional demeanor and positive attitude; customer service orientation.
Excellent time management skills.
Detailed oriented and analytical with good organization skills.
Ability to learn, understand, and apply new technologies, methods, and processes.
Respect for diversity of experience, characteristics, viewpoints, and opinions.
Travel may be required.

Working Conditions

Requires long hours of very detailed work relating to healthcare data.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
Some travel may be required for the purpose of meeting with customers, field, or stakeholders.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
Wellbeing support, including free counseling and referral services.
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.