Produce - Perishables Rep - Part time

About the role

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Responsibilities

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections
• Food Service: Prepares, packages, and merchandises fresh product; slices, packages, labels, and rotates products; scans in items on Telxon for production; assists in technical areas as needed
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales; makes regular announcements related to freshly-produced items to increase sales
• Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment; complies with H-E-B food safety and sanitation standards; complies with departmental SOPs and store operating procedures

Department-Specific Responsibilities

• Aguas: Peels, cuts, and chops fresh fruits and vegetables; prepares fresh specialty drinks and food products specific to the Aguas department
• Floral: Designs floral arrangements; provides a variety of fresh, quality products; designs and executes merchandising programs; tracks seasonal record when appropriate
• Market: Cuts, trims, and prepares meat for service meat counter and self-service counter; ensures proper product rotation and storage; maintains coolers and freezers; weighs, prices, and packages selections; operates power meat prep and process equipment
• Produce: Stocks and rotates product to ensure freshness; assists floral department when needed; communicates product knowledge to customers by explaining and providing samples; cuts, wraps, and prices produce to be placed on sales floor; maintains signing program
• Seafood: Knowledgeable about various fish and shellfish; weighs, prices, and packages selections; maintains coolers and freezers

Requirements

• Age 18+
• HS Diploma or GED (or equivalent)
• Completion of Company Orientation and Safety Training

Qualifications

• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service skills
• Communication and interpersonal skills
• Reading and writing skills
• Planning and organizing skills

Physical Demands & Working Conditions

Function in a fast-paced, retail environment. Work with Customers, staying attentive to their needs.

Market:

• Constantly reach at waist
• Frequently stand, walk, pivot, push / pull arms, grasp, cervical flexion
• Frequently exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements
• Occasionally exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs

Seafood:

• Constantly reach at waist
• Frequently stand, walk, pivot, push / pull with arms, grasp
• Frequently exposed to wet, cold conditions
• Occasionally reach overhead, reach at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion
• Occasionally exposed to hot conditions, ambient temperatures, loud noise
• Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs

While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 – 5.5 hours per 8-hour day; Occasionally: 0 – 2.5 hours per 8-hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.