Produce - Perishables Rep - Part time
About the role
As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.
Key responsibilities
- Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections
- Food Service: Prepares, packages, and merchandises fresh product; slices, packages, labels, and rotates products; scans in items on Telxon for production; assists in technical areas as needed
- Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales; makes regular announcements related to freshly-produced items to increase sales
- Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment; complies with H-E-B food safety and sanitation standards; complies with departmental SOPs and store operating procedures
Department-specific responsibilities
Aguas: Peels, cuts, and chops fresh fruits and vegetables; prepares fresh specialty drinks and food products specific to the Aguas department.
Floral: Designs floral arrangements; provides a variety of fresh, quality products; designs and executes merchandising programs; tracks seasonal record when appropriate.
Market: Cuts, trims, and prepares meat for service meat counter and self-service counter; ensures proper product rotation and storage; maintains coolers and freezers; weighs, prices, and packages selections; operates power meat prep and process equipment.
Produce: Stocks and rotates product to ensure freshness; assists floral department when needed; communicates product knowledge to customers by explaining and providing samples; cuts, wraps, and prices produce to be placed on sales floor; maintains signing program.
Seafood: Knowledgeable about various fish and shellfish; weighs, prices, and packages selections; maintains coolers and freezers.
Qualifications
- Age Requirement: 18+
- Education: HS Diploma or GED (or equivalent)
- Licenses/Certifications: Completion of Company Orientation and Safety Training
- Customer service and communication skills
- Computer systems knowledge (Telxon, ACR, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
Physical demands
- Function in a fast-paced, retail environment
- Work with customers, staying attentive to their needs
- Market: Constantly reach at waist; frequently stand, walk, pivot, push/pull arms, grasp, cervical flexion; frequently exposed to wet, cold conditions; occasionally reach overhead, at shoulder, knee, and floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements; occasionally exposed to hot conditions, ambient temperatures, loud noise; demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs
- Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, grasp; frequently exposed to wet, cold conditions; occasionally reach overhead, at shoulder, knees, and at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, ambient temperatures, loud noise; demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs
Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.