Procurement Systems Administrator

Responsibilities

• Implementation, configurations, data maintenance/management, and documentation of technologies, processes and workflows.
• Build and support ongoing automation initiatives to guide decisions and actions that support Procurement and Vendor Management strategy.
• Conduct regularly scheduled maintenance of the Source to Pay platform and requisite data elements.
• Assess implications of new software releases, configure accordingly, and support change management.
• Provision roles and provide initial training/resources for all new users on Source to Pay platform.
• Manage and prioritize support requests including FAQs as well as change requests, enhancements, and reports.
• Liaise with the VMO, Risk Groups, Legal and business end users to assess additions, removals, and changes of business objects (suppliers, users, items, accounts, etc.).
• Keep documentation current and create training resources in partnership with Learning and Development team.
• Manage monthly and quarterly dashboards for various departments including configuration, updates, and validation.
• Maintain and support the Source to Pay platform and all integrated solutions at IBKR.
• Monitor and regularly report on usage of Source-to-Pay (P2P) tools and implement plans for improving tool usage/value.
• Track and report on Procurement technology KPIs, such as intake management, contract compliance, supplier enablement & catalog metrics, system usage, etc.
• Analyze trends in user questions or issues raised to determine root cause and create improvement plans for corrective action.
• Implement configuration updates as technology access allows.
• Drive change management and adoption.
• Communicate accurate expectations for tool capabilities and drive full utilization of the functionality available to end-users.
• Facilitate process to gather or establish business requirements for new technology or enhancements to existing technologies.

Qualifications

• Bachelor’s degree in information technology, computer science, business administration, or other related field.
• At least 7 years of relevant experience in implementing and managing Procurement technologies.
• Proficient with Microsoft Office Suite, Power Bi, Confluence, Jira, ServiceNow.
• Experience with implementing Source to Pay (S2P) tools including catalog management.
• Understanding of procurement and vendor management processes, policies and governance.
• Team Player and strong analytical and interpretive skills to recognize, comprehend and assess issues.
• Excellent verbal and written communication skills are required.
• Understanding of all upstream and downstream aspects of the Procurement and vendor management processes and ability to express complex technical concepts in business terms.
• Ability to work under pressure, result oriented and demonstrated ability to handle multiple tasks and assignments simultaneously.
• Strong project management, business process and systems requirements definition, and documentation skills required.
• Solid understanding of API adaptors, interfaces, integrations with other point solutions and ongoing maintenance.