Processing Specialist I

About the Role

This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts. The role requires strong attention to detail, a high level of quality, problem-solving skills, dependability, and the ability to document and report issues. This position reports to the Operations Supervisor within the Operations Group.

Responsibilities

• Review, assess, and perform data entry tasks for photo enforcement program events using web-based tools.
• Align processing determinations and escalated actions to written instructions that are client specific.
• Adapt processing behaviors based on feedback or rules documentation changes.
• Achieve production and quality goals as assigned by the Processing Department.
• Utilize basic computer skills to access and interpret performance reporting.
• Perform other office/clerical duties as assigned.

Requirements

• High School diploma or GED.
• Strong communication skills, both verbal and written, with the ability to determine the proper medium of communication based on issues at hand.
• Professionalism and the ability to work well with different groups of people.
• Self-motivated, quality-driven individual with a strong attention to detail.
• Demonstrated ability to multi-task and meet all assigned deadlines in a productivity-driven environment.
• Familiarity with basic computer skills such as Outlook, Teams, and web browsers, with the ability to learn and navigate a variety of computer systems/software.
• Ability to sit for long periods of time for data entry/event processing.

Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It: We focus on high performance and drive toward breakthrough outcomes. Employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right: We champion integrity and good character. Team members model ethical behavior, demonstrate good judgment, and are courageous.
• Choose Courage Over Comfort: We lean into conversations, decisions, and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early, and prioritize progress over ease.
• Win Together: We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.