Processing Specialist I

About the Role

This position requires strong attention to detail, a high level of quality, strong problem-solving skills, dependability, and a demonstrated ability to document and report issues as needed.

Responsibilities

• Manage and process a high volume of email inquiries, including payment processing, liability reassignment, violation research, image requests, paper processing, dispute handling, and system data entry updates.
• Clear and concise communication with internal and external clients via email and phone.
• Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more.
• Review and audit various email (inbox) processes and update internal job wiki/dashboards.
• Maintain process documentation and tracking.
• Assist with special projects from leadership on an as-needed basis.

Requirements

• High School diploma or GED.
• Strong communication skills, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.

Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.