Processing Specialist I

About the role

The Motor Vehicle Processing Specialist provides professional and technical services concerning state tax laws or agency policies and procedures to ensure consistency and customer compliance. This position analyzes information, advises customers, and assists with training.

Responsibilities

• Opens, sorts, extracts, reviews, and edits all forms received and prepares for posting to accounts.
• Reviews payments to ensure tax liabilities are accurately paid and processed for deposit.
• Corrects tax returns and documents within established guidelines and rule/statute requirements as needed.
• Researches accounts for information and history in order to apply payments or correct returns.
• Enters data of remittances and returns into various databases and software systems.
• Notifies Leadership of potential problems, recommends alternate solutions, and assists with training employees.
• Provides input for improvement of procedures, policies, and inefficiencies.
• Operates various equipment associated with inbound and outbound mail, including high-speed scanners and folder/inserters.
• Works with vendor representatives to ensure timely and accurate mail-outs.
• Maintains production schedules to ensure deadlines are met.
• Prepares production/statistical reports.
• Affords assistance with tracking supplies.
• Resolves discrepancies in tax returns/documents and remittances to ensure proper processing of the forms and proper posting of moneys received.
• Operates and provides daily maintenance of high-speed scanners.
• Reviews and corrects scanned images in processing modules.
• Verifies scanned images in Imaging Repositories and makes corrections when necessary.
• Keys remittances and/or returns into various databases and software systems.

Requirements

This position will not require travel. This position works in a comfortable office setting with a computer for a large percentage of the workday. This position requires employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.

Qualifications

• Level I: An associate’s degree in accounting, business, public administration or a closely related field; OR equivalent combination of education and experience.
• Level II: An associate’s degree in accounting, business, public administration or a closely related field, PLUS one (1) year of bookkeeping, tax revenue, customer service, accounts maintenance, or closely related work; OR equivalent combination of education and experience.
• Level III: An associate’s degree in accounting, business, public administration or a closely related field, PLUS two (2) years of experience in bookkeeping, tax revenue, customer service, accounts maintenance, or closely related work; OR a bachelor’s degree in accounting, business, public administration or a closely related field; OR an equivalent combination of education and experience.

Skills

• Knowledge of office practices and procedures, including the maintenance of records.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively, following oral and written instructions.
• Demonstrates the ability to protect operations by keeping confidential information.
• Office methods and procedures including using a computer and applicable software.
• Proficient in Microsoft Office programs and written and verbal communication.

Benefits

The Service Oklahoma offers a generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.