Processing Specialist I

About the role

This position involves the review and processing of photo enforcement events, which is a clerical and data entry-based task. Candidates must be able to follow basic procedures and scripts. The role requires strong attention to detail, a high level of quality, problem-solving skills, dependability, and the ability to document and report issues. This position reports to the Operations Supervisor within the Operations Group.

Responsibilities

• Review, assess, and perform data entry tasks for photo enforcement program events using web-based tools.
• Align processing determinations and escalated actions to written instructions that are client specific.
• Adapt processing behaviors based on feedback or rules documentation changes.
• Achieve production and quality goals as assigned by the Processing Department.
• Utilize basic computer skills to access and interpret performance reporting.
• Perform other office/clerical duties as assigned.

Requirements

• High School diploma or GED.
• Strong communication skills, both verbal and written, with the ability to determine the proper medium of communication based on issues at hand.
• Professionalism and the ability to work well with different groups of people.
• Self-motivated, quality-driven individual with a strong attention to detail.
• Demonstrated ability to multi-task and meet all assigned deadlines in a productivity-driven environment.
• Familiarity with basic computer skills such as Outlook, Teams, and web browsers, with the ability to learn and navigate a variety of computer systems/software.
• Ability to sit for long periods of time for data entry/event processing.

Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment, and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions, and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early, and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.