Processing Assistant IV - Outpost

About the Role

The primary purpose of this position is to assist the staff at the Vidant Medical Center Financial Services Department in providing current, detailed information regarding patients' Medicaid eligibility status for Pitt County residents and other county residents who are patients at their various facilities. Most inquiries come from financial staff at Vidant Medical Center and its other regional hospitals, though some clinical staff may also need patient case information.

This position has an onsite supervisor at Vidant Medical Center but also reports to an immediate supervisor at the Pitt County Department of Social Services. The employee is required to participate in monthly conferences at either the work site or the agency site and attend monthly Medicaid unit meetings. Additionally, the employee may occasionally assist an Income Maintenance Caseworker III at Vidant Medical Center with copying patient Medicaid application information and perform Medicaid-related assignments for DSS caseworkers at the supervisor’s discretion. The role also includes performing shelter duty as needed and attending bi-monthly staff meetings.

Responsibilities

• Provide detailed Medicaid eligibility information to Vidant Medical Center staff and other regional hospital personnel.
• Assist financial and clinical staff with patient case information as needed.
• Report to supervisors at both Vidant Medical Center and Pitt County Department of Social Services.
• Participate in monthly conferences and Medicaid unit meetings.
• Assist with copying patient Medicaid application information and perform Medicaid-related assignments for DSS caseworkers.
• Perform shelter duty as required.
• Attend bi-monthly staff meetings.
• Apply knowledge of office procedures, grammar, spelling, and terminology to compose and proofread correspondence, reports, and other materials.
• Utilize accounting procedures and mathematical calculations in the work environment.
• Review and process information to determine compliance with applicable laws, rules, and regulations.
• Record, compile, summarize, and perform basic analysis of data.
• Interact with the public courteously and tactfully, including handling sensitive situations.
• Supervise and coordinate the work of other staff, student workers, or volunteers as required.

Requirements

• Graduation from high school.
• At least two years of office assistant/secretarial experience (or an equivalent combination of training and experience).
• Valid North Carolina driver’s license.
• DD 214 required from applicants claiming military preference.

Bilingual candidates are encouraged to apply.

Benefits

Pitt County Government offers a comprehensive benefits package to eligible part-time and full-time employees, including:

• Vacation, holiday, and sick leave.
• Medical, dental, life, accident, and disability insurance plans.
• NC 401(k) Plan.
• Additional benefits designed to support overall wellness and financial security for employees and their families.