Processing Assistant IV (WIC)

Duties and Responsibilities

• Clerical duties for the Women, Infant and Children (WIC) Program include working in NC Crossroads computer system
• Initiate WIC application by determining financial, residential and categorical eligibility for WIC applicants
• Educate participants on using eWIC card and WIC benefits
• Issue food benefits
• Complete voter registration duties for eligible parents/guardians/caretakers
• Perform lab tasks including measuring weight, length or height, and finger sticks to check hemoglobin level
• Answer and return phone calls
• Provide low risk nutrition education to designated participants
• Make/reschedule appointments
• Complete reminder calls for future appointments
• Assist with transferring participants into local agency
• Auxiliary with outreach efforts
• Filing, copying, preparing information for mailings to participants
• Auxiliary with vendor management activities that includes vendor training and store monitoring
• Travel within Johnston County to satellite clinics or other outreach efforts
• Assure compliance with WIC and Health Department policies and procedures

Knowledge, Skills And Abilities

• Significant knowledge of office or work unit procedures, methods and practices
• Significant knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials
• Significant knowledge of accounting procedures, mathematics and their application in the work environment
• Ability to learn and independently apply laws and departmental rules and regulations covering programs and services
• Ability to review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations
• Ability to apply a variety of work-related formulas or mathematical calculations
• Ability to record, compile, summarize and perform basic analysis of data
• Ability to independently work with people with courtesy and tact in performing public contact duties that may be sensitive in nature
• May require ability to supervise and coordinate the work of other staff, student workers or volunteers

Desired Education and Experience

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least two years of office assistant/secretarial experience
• Or an equivalent combination of training and experience

Additional Information

• Applications will be accepted until the position is filled
• This position may close at any time
• Please document all work history relevant to the position for which you are applying
• Determination of qualifying for the position and salary are based on years of experience
• Failure to document complete work history may affect qualification determination and salary
• Electronic applications cannot be amended once submitted

Important Pre-Employment Information

• If the position requires a degree, official transcripts must be submitted within 30 days of hire.
• A pre-employment reference check will be conducted.
• A background check may be required and may include criminal history, motor vehicle records, sex offender registry checks, pre-employment drug screening, SBI fingerprinting, and, if applicable, a National Practitioner Data Bank (NPDB) check.
• A conviction record does not automatically disqualify you from employment, unless otherwise required by state law.
• Each situation is reviewed on a case-by-case basis.

Additional Benefits

• Comprehensive, affordable insurance and benefits program
• Diverse selection of benefits including medical (no-cost for the employee plan), dental, life, and supplemental benefit coverages
• On-site wellness clinic and virtual telehealth program, both at no-cost!
• Tuition reimbursement

Required Questions

• Have you worked in a Local Public Health Department?
• Do you have experience with HIPAA regulations?
• Do you speak, read and write both English and Spanish fluently?
• Do you have at least two years of office assistant/secretarial experience?