Processing Assistant

About the Role

The Processing Assistant supports Mortgage Loan Originators with administrative and loan processing activities to ensure transactions move efficiently through each stage. This role contributes to a smooth customer experience by preparing loan files, coordinating appointments and communications, conducting preliminary research, and providing day-to-day support to mortgage lending teams.

About Our Client

The organization operates as a residential mortgage lender focused on delivering high-quality service and personalized support throughout the mortgage process. Established in 2001, it has built a strong presence in the St. Louis metropolitan area and emphasizes exceptional client service while recognizing employees as a key driver of its success.

Responsibilities

• Prepare borrower documents and loan files for submission.
• Schedule signing appointments and coordinate communications with customers and realtors.
• Conduct preliminary research related to borrower and loan eligibility.
• Assist with pre-qualification and pre-approval processes.
• Pull credit reports and run Automated Underwriting System analyses.
• Enter loan and borrower information and create new customer files.
• Update marketing and Mortgage Loan Originator databases.
• Provide clerical and administrative support to Mortgage Loan Originators and other team members as needed.
• Maintain accurate and organized loan documentation throughout the processing workflow.

Requirements

• High school diploma or equivalent required; college coursework preferred.
• Minimum of 1 year of relevant experience or training.
• Experience with Encompass or comparable mortgage lending software.
• Basic computer proficiency and familiarity with Microsoft Office.
• Knowledge of the mortgage lending industry and products, including Conventional, FHA, and VA loans.
• Understanding of RESPA laws and guidelines.
• Ability to work efficiently and accurately in a fast-paced environment.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to work effectively as part of a team.

Pay Range and Compensation Package

• Annual salary range: $50,000–$55,000, non-exempt.
• Eligibility for a per-file bonus.