Process Improvement Specialist

About the role

Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Process Improvement Specialist in the Department of Continuous Improvement. As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS‑Bryan and Waco, along with a robust online community that extends our reach even further. At the heart of it all is Stephenville, where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. This position offers opportunities to develop expertise in process improvement, facilitation, operational strategy, and institutional collaboration within a complex higher education environment.

Responsibilities

• Lead and support process improvement initiatives across functional areas including Finance, HR, Student Services, Admissions, Registration, and IT operations.
• Facilitate process discovery sessions to document workflows, identify pain points, and recommend improvements.
• Develop process maps, workflow diagrams, standard operating procedures, and related documentation.
• Apply continuous improvement methodologies such as Lean, process mapping, root cause analysis, or related approaches.
• Collaborate with stakeholders to design future-state processes that improve efficiency, service delivery, operational consistency, and appropriate use of automation or AI-enabled tools.
• Assist with implementation planning, stakeholder communication, and operational transition activities.
• Track project outcomes and support reporting on efficiency gains, service improvements, and operational metrics.
• Identify and evaluate process improvement opportunities where automation or approved AI-enabled tools may reduce manual effort, improve consistency, or enhance stakeholder experience.
• Support training, knowledge sharing, and continuous improvement best practices across the institution.
• Manage