Process Improvement Specialist

About the role

Join Our Team as an Operations Coordinator and Drive Efficiency in a Leading Lighting Company! Are you a highly organized, curious, and tech-savvy professional passionate about streamlining operations and making a tangible impact? Our innovative lighting company, specializing in recessed, track, and LED lighting solutions for residential and commercial spaces, is seeking an accomplished Operations Coordinator to partner directly with our COO and transform how our business operates. This pivotal role offers a unique opportunity to analyze existing workflows, identify automation opportunities, and implement impactful improvements that enhance our efficiency and effectiveness. If you're ready to leverage your problem-solving skills in a dynamic environment and contribute to our growth story, we want to hear from you! Start Date: ASAP. Location: Vernon, CA.

Responsibilities

• Collaborate with teams across Customer Service, Accounting, Purchasing, Shipping, and other departments to deeply understand their processes.
• Identify repetitive manual tasks, data entry duplication, bottlenecks, and areas ripe for automation.
• Create clear, detailed process maps and SOPs to visualize information flow and operational steps.
• Assist in organizing department and company operations as directed by the COO.
• Develop practical recommendations for workflow improvements and oversee their implementation.
• Learn and optimize our ERP, internal portals, and other business systems for maximum efficiency.
• Explore innovative tech solutions, including automation, AI, and portal features, to eliminate manual work.
• Translate operational needs into detailed requirements, collaborating with developers or vendors to design and test solutions.
• Lead operational projects alongside the COO, managing timelines, decisions, and next steps to ensure smooth progress.
• Guide our development team in building tools that streamline workflows and reduce manual effort.
• Maximize ERP system automation and efficiencies.
• Support the COO with organizing tasks and projects, ensuring deadlines are met.
• Take on additional tasks and projects as assigned to support overall business success.

Requirements

• Bachelor's degree with at least 5 years of professional experience.
• Bachelor’s degree, preferably in Business Administration, Operations, or related fields.
• Minimum of 5 years in operations, project coordination, or a similar role with cross-departmental interaction.
• Ability to work collaboratively in a fast-paced environment.
• Willingness to learn new software and systems.
• Self-motivated with a proactive attitude to identify opportunities for process improvement.