Process Governance & Data Analyst - Support Office - IS & T

Key Responsibilities

• Maintain TBCo’s central process repository, ensuring that all approved processes, SOPs, and RACIs are version-controlled and accessible.
• Cook up updates and reviews of process documentation with business process owners.
• Develop and enforce governance standards for documentation naming, versioning, and approval.
• Manage the repository taxonomy and metadata to ensure alignment with enterprise architecture and business capability maps.
• Support internal audits by providing process documentation and control evidence.
• Collect, validate, and analyze process performance data from Shared Services, Operations, and IT systems.
• Develop and maintain dashboards that report process efficiency, compliance, and automation metrics.
• Support KPI design and ensure alignment with corporate strategy and CIO scorecards.
• Ensure accuracy and timeliness of monthly and quarterly performance reporting.
• Conduct variance and root-cause analysis on process deviations and escalate findings.
• Monitor compliance with approved SOPs, policies, and process controls.
• Maintain a process audit calendar and track internal audit findings related to process governance.
• Liaise with Internal Audit, Risk, and Finance to support walkthroughs, testing, and evidence provision.
• Track closure of non-compliance findings and report remediation progress to the Architecture & Planning Manager and CIO.
• Support the development of process self-assessment tools and checklists for process owners.
• Validate the accuracy and completeness of process data across systems (ERP, BI, CRM).
• Collaborate with IT and business teams to resolve data inconsistencies or errors.
• Maintain process-related master data and metadata used in dashboards and reports.
• Ensure compliance with POPIA and BUCO’s data governance policies.
• Provide data-driven insights to support process improvement initiatives across Shared Services, Procurement, and Store Operations.
• Identify trends, risks, and opportunities for improvement based on audit results and KPI analysis.
• Support implementation of workflow and automation tools by documenting data requirements and performance measures.
• Aid in the rollout of process maturity assessments and benchmarking studies.

Requirements

• Bachelor’s Degree or Diploma in Business Analytics, Information Systems, Industrial Engineering, or related field.
• 2–5 years’ experience in data analytics, business process governance, or audit support roles.
• Proficiency in Excel and data query tools (SQL, Oracle).
• Experience maintaining process repositories or governance frameworks (e.g., SharePoint, ARIS, Nintex, Visio).
• Familiarity with ERP systems (Klipboard, Syspro, SAP, Oracle) and business process models.
• Basic understanding of King IV, POPIA, and internal audit methodologies.
• Lean Six Sigma certification (advantageous).