Information Governance Operations Analyst - Client Services

Summary of Essential Duties and Responsibilities

• Performs analytical or interpretive tasks necessary to develop recommendations to refine methodologies, procedures, processes and controls necessary to minimize the liability, risk and cost of retaining hardcopy and electronic data.
• Assists with the development of practice area and administrative department work practices to promote greater utilization and efficient management of electronic records.
• Supports the Information Governance Operations Manager in efforts towards building a global information governance program and in implementing software and tools to maintain that program.
• Works closely with the Firm’s local office records personnel (or those acting in such capacity), Technology Support Services, and other members of the Firm Information Governance group.
• Creates and maintains compliance procedures, documentation, educational materials and a portfolio of internal controls pertaining to information governance requirements.
• Tracks key performance indicators to measure the state of compliance with information governance requirements and prepares related reports on a regular cadence.

Required Qualifications

• Bachelor degree or equivalent work experience, preferably in the areas of Business Management, Library Science, Information Science or related information management field.
• Minimum of five years of information management (including electronic data), experience in a law firm and/or Information Governance Professional (IGP) certificate required.
• Experience with records management software, document management and data management solutions such as Filetrail, IRM, Intapp (Walls, Activity Tracker, Legal Holds), iManage, Prosperoware (Milan, Zone Bulk Email Import, CAM, Desktop Export/Import, ) and RBRO (Import / Export Management) is required.
• Substantial familiarity with the Microsoft Office Suite required.
• Experience with ServiceNow, Microsoft SQL Reporting Services or Power BI is a plus.

Pay

The starting salary range for this Cleveland position is $100,000 to $110,000.