Analyst, IT Governance

Responsibilities

• Evaluate effectiveness of IT controls to ensure they adequately mitigate risks and comply with requirements.
• Identify and recommend process improvements to promptly resolve reoccurring problems with technical and business leads.
• Participate in incident response activities by coordinating with relevant stakeholders and holding corrective actions reviews to prevent future occurrences.
• Participate in the change management process by assessing the impact of proposed changes on IT governance policies, procedures and controls ensuring that changes are implemented in a controlled manner.
• Develop, maintain, lead and communicate Major Incident Management processes, and delivery.
• Other duties as assigned.

Qualifications

• Associate’s degree in the field of computer science or equivalent work experience required.
• ITIL Certification preferred.
• 1-3 years technical experience in the field of information technology or computer science.
• Experience leading a team of analysts managing an Enterprise Service Suite.
• Proven analytical and problem-solving abilities.
• Proven techniques in Business Process Mapping.
• Experience working with business subject matter experts eliciting process details and work instructions.
• Demonstrable experience in requirements gathering and documentation.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of ITIL framework.
• Knowledge of Agile framework.
• The ability to consistently interact cooperatively and respectfully with other employees.