Analyst, Technology Operations - Governance

User & Operational Support

• Serve as a point of escalation for enduser issues related to supported tools and processes, ensuring timely triage and coordination with appropriate teams.
• Support the implementation and ongoing operation of information governance, privacy, and DLP tools by assisting with configuration, testing, deployments, and routine operational tasks.
• Affiliate with system changes, enhancements, and migrations by coordinating activities, documenting issues and outcomes, and supporting readiness for release, including interfacing with vendors and contractors contributing to the projects.

Requirements & Stakeholder Support

• Assist with gathering and documenting business and user requirements, use cases, and operational needs in collaboration with legal, privacy, security, IT operations and cross-departmental stakeholders from Program, Development and Communication teams.
• Help identify usage patterns, dependencies, and operational impacts during discovery activities across systems and data sources.

Program Support & Planning

• Support information governance, privacy, and DLP initiatives by assisting with program planning, backlog intake, and coordination of operational work.
• Contribute to research and information gathering related to tools, features, and process improvements, and summarize findings for program leads.
• Help define and document success measures, operational metrics, and tracking mechanisms that support program goals related to risk reduction, compliance, and user adoption.

Operational Reporting & Improvement

• Affiliate with collecting, maintaining, and validating operational data used or reporting, monitoring, and continuous improvement.
• Support compliance, audit, and readiness activities by maintaining documentation, inventories, and required records.
• Identify recurring issues, risks, and opportunities based on operational experience and user feedback, and coordinate followup with program leads and stakeholders.

Ongoing Learning

• Actively pursue professional development and contribute to a culture of learning by building skills and sharing knowledge.

What You'll Bring

• 5+ years of experience in operations, IT support, customer or user support, or records and information management roles, preferably in a nonprofit or in legal, compliance, or another regulated environment.
• Proficiency with Microsoft 365 and familiarity with project management/collaboration tools (e.g., Monday.com).
• Working knowledge of records and information governance concepts and the ability to understand, apply, and explain related policies and standards in practical terms.
• Ability to identify recurring issues, risks, and improvement opportunities and escalate or coordinate follow-up as needed.
• Strong written communication skills, including the ability to draft clear user guidance, training, and updates.
• Strong verbal communication and customer service skills; able to respond to questions professionally and efficiently.
• Strong organizational skills, including coordinating across teams, following through on requests, managing multiple priorities, and communicating status.
• Experience handling sensitive information with discretion and appropriate judgment.
• Operate with initiative and sound judgment. Work independently, manage competing priorities, and apply analytical, resourceful problem-solving to ambiguous challenges.
• Demonstrated commitment to Earthjustice's values of Justice, Excellence, Inclusion, and Partnership.

Salary & Benefits

• The annual salary range for this role in San Francisco, CA or New York, NY is $113,000 - $125,500.
• The annual salary range for this role in Seattle, WA, Los Angeles, CA, Chicago, IL, or Washington, D.C. is $107,400 - $119,300.
• The annual salary range for this role in Denver, CO is $101,700 - $113,000.