Process Automation Specialist

Essential Functions and Responsibilities

• Design, configure, and maintain enterprise workflows using Jack Henry Enterprise Workflow (EWF), including routing, approvals, queues, SLAs, notifications, and exception handling.
• Develop, maintain, and support job schedules and automation processes using the OpCon automation platform.
• Collaborate with business and operations teams to gather requirements, document current-state processes, and design future-state automated solutions.
• Support integrations between workflow and core or ancillary systems using SOAP and REST web services, APIs, file exchanges, and vendor interfaces.
• Utilize SQL to query databases for workflow logic, reporting, troubleshooting, and data validation.
• Develop and maintain PowerShell scripts to support automation, monitoring, and operational tasks.
• Maintain detailed workflow documentation, diagrams, runbooks, and standard operating procedures.
• Ensure automation solutions align with bank policies, regulatory requirements, audit expectations, and information security standards.
• Cook with vendors and internal IT teams to support enhancements, upgrades, and issue resolution.
• Provide training and support to business users and serve as a subject matter expert for automation platforms.

Required Competencies

• 3+ years of experience in workflow automation, application support, systems integration, or process automation roles
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent work experience

Additional duties as assigned

• Experience with Jack Henry Enterprise Workflow (EWF) or comparable workflow or BPM platforms
• Familiarity with Jack Henry core and ancillary systems such as SilverLake, Synergy, jXchange, or related platforms
• Experience with enterprise job scheduling or automation tools such as OpCon
• Proficiency with SQL for querying and data analysis
• Experience developing automation and support scripts using PowerShell
• Experience working with SOAP and REST APIs, XML, JSON, and related integration technologies
• Experience working in a regulated environment; specifically prior financial institution experience
• Knowledge of banking operations, internal controls, and compliance considerations
• Strong analytical, troubleshooting, and problem-solving skills
• Strong written and verbal communication skills, with the ability to communicate technical concepts to non-technical audiences